General Manager

Baxterstorey; Leeds; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Birthday off

3 volunteering days

3 days grandparent leave

26 weeks maternity leave

Pension and life insurance

Discounts on Perkbox app

Wellbeing hub

Cycle to work

Job summary

BaxterStorey in Leeds seeks a hands-on General Manager to lead an 8-person team in a high-end hospitality setting. You will inspire and mentor staff, build strong client relationships, and drive excellence in service and food standards.

We value strategic thinking, financial acumen, and effective communication as you push for operational brilliance and sustainable performance in a busy city-centre environment.

Qualifications

• Experience as General Manager in the hospitality industry
• Passion for food and customer service
• Experience in managing, training, and supporting a team
• Financially astute, budgeting, and driving commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced environment
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges with a solution-oriented mindset
• Excellent strategic thinking and critical reasoning skills

Responsibilities

• Oversee a dynamic team of 8 BaxterStorey employees
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible relationships with clients and key stakeholders
• Develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with a focus on natural caring service, high food standards and innovation
• Achieve business KPIs including Health and Safety, Sustainability, Financial and Governance

Skills

Hospitality GM

Customer service

Team management

Budgeting

Delegation

Prioritisation

Organisation

Communication

Problem solving

Strategic thinking

Job description

Responsibilities

• The General Manager will be hands on and oversee a dynamic team of 8 BaxterStorey employees.
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance, We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Qualifications

• Previous experience as a General Manager in the hospitality industry
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

We are at the heart of all things food & hospitality within one of our High end City Centre locations in Leeds. This piece of business comprises a modern employee dining area along with prestigious corporate hospitality.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a