General Manager

Places for People; Andover; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Bonus 15%

Health & Fitness membership

Flexible working

Additional annual leave

Learning & development

Company Pension

Cashback on healthcare

Discounts on activities

Extra perks

Job summary

Places for People is seeking a dynamic centre leader to drive exceptional service and maintain clean, welcoming facilities at our community leisure venues. You will report to the Area Manager and identify opportunities to improve performance while delivering value for users.

The role requires strong leadership, a background in leisure or hospitality, and the ability to motivate a team through change while delivering outstanding customer service.

Qualifications

• Strong leadership with a commercial mindset.
• Evidence at interview of decisions that improved bottom line.
• Skilled manager/coach who can motivate and develop direct reports and wider team.
• Ability to lead a fast-moving business while delighting customers.

Responsibilities

• Deliver exceptional service with well-presented, clean facilities at all times.
• Identify strategic initiatives that provide real commercial value and impact the bottom line.
• Ensure key metrics are achieved and stakeholders are engaged and satisfied.
• Engage the local community in a range of sports and activities through welcoming environments.

Skills

Leadership

People management

Customer service

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

Reporting to the Area Manager you will take responsibility for ensuring your team deliver exceptional service, well presented and clean facilities at all times. You will identify strategic initiatives that provide real commercial value and make a positive impact to the bottom line. You will also ensure that key metrics are achieved and that our key stakeholder is engaged and happy at all times.

You will be responsible for ensuring that your local community engage in a range of sports and activities by ensuring your centre offers facilities that meet their needs, in a welcoming and inclusive environment.

For more information please download our job profile available on our website.

More About You

You will be a strong leader with a commercial brain, you must be able to evidence at interview where you have taken decisions that have improved the bottom line. You will be a skilled manager/coach and be able to motivate and develop your direct reports and wider team. Our business is fast moving and ever changing and you will possess the capability to lead a team through change whilst delivering amazing customer service.

Ideally you will possess a background in leisure, alternatively we would welcome applications from candidates from a hospitality background. However more importantly to us is your ability to lead a fast moving business and maximise commercial value whilst delighting our customers.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme at 15%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.