General Manager

Find Apprenticeships; Kidderminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a prestigious hotel as a General Manager to lead a dedicated team and enhance guest experiences in a luxurious setting. With a strong focus on financial performance and staff development, this role offers significant career growth opportunities while maintaining a quality work-life balance.

Benefits

Bonus potential of up to 10% of salary

31 days of leave, increasing to 33 with service

Private healthcare with family cover option

Leadership coaching

Discounts at 800+ retailers and restaurants

Access to wellness resources

Cycle-to-Work and Electric Vehicle Leasing

Discounted stays and spa treatments

Peer recognition and rewards platform

Financial, mental, and physical support

Enhanced leave and return-to-work support

Free parking and meals on duty

Qualifications

• Proven experience as General/Hotel Manager in luxury hotels.
• Track record of leading and developing talent.
• Passion for fine dining and hospitality.

Responsibilities

• Manage hotel operations and enhance guest experiences.
• Maximize revenue through strategic sales and marketing.
• Lead a talented team to maintain high service standards.

Skills

Leadership

Sales and Marketing

Financial Acumen

Relationship Building

Guest Satisfaction

Job description

We're proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

Respectively - no agencies please. Salary reflects OTE including bonus potential.

What you'll be doing

It's a special moment in time at Brockencote Hall Hotel - the most intimate of our Eden Hotel Collection, but one with real character, soul, and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.

We're looking for a General Manager who's ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You'll inherit an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme, and we're proud to say we've created a culture where people thrive.

We're a business that truly believes in developing its people. Our current General Managers have celebrated 11 promotions between them, with an average tenure of 12 years - a statistic we're proud of and committed to continuing.

As General Manager, you'll have the opportunity to make your mark commercially - from weddings to events, and F&B to occupancy, supported by central support functions.

With the hotel fully operational 5 days out of 7, this role offers a rare balance of quality of life and career growth in hospitality.

What you'll need

• Proven recent experience as General/Hotel Manager or a DGM with significant experience within a luxury hotel environment, delivering 3 AA Rosette standards.
• Financial acumen with a desire to maximize sales and profitability through creative sales and marketing strategies.
• Exceptional leadership skills, with a track record of recognizing and developing talent to retain your team.
• A commercial mindset with the ability to identify and unlock revenue opportunities.
• Credibility and relationship-building skills across all levels of the business, influencing success and collaborating with support offices.
• A genuine passion for hospitality, with guest satisfaction at the core of your decisions.
• Experience in a strong weddings environment is advantageous.

What's in it for you?

We value your happiness, growth, and success, offering:

• Bonus potential of up to 10% of salary
• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Family Focused Benefits: Private healthcare, optional family cover, and Death in Service of 4x salary.
• Personal development: Leadership coaching.
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more.
• Wellbeing Centre: Access to health and wellness resources.
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP.
• Sustainable commuting options: Cycle-to-Work, Electric Vehicle Leasing.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure.
• The Happy Hub: Peer recognition and rewards platform.
• Genuine Wellbeing Support: Financial, mental, and physical support via Hospitality Action.
• Employee Communications: Stay connected through Eden Engage.
• Grow with Eden: Apprenticeships and leadership programs.
• Family-Friendly Policies: Enhanced leave and return-to-work support.
• Everyday Essentials: Free parking, meals on duty.

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters:

• Your Voice Matters: Regular surveys for your input.
• Real Action: We listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We are proud members of the Hoteliers' Charter, guided by our values of Heart, Honesty, Spirit, and Team. We welcome talent from all backgrounds, perspectives, and experiences.