General Manager

The Lounges; Ipswich; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a brilliant General Manager to lead their vibrant team. In this exciting role, you will take ownership of the Lounge, ensuring every shift is a success and every customer leaves with a smile. You will be responsible for managing a diverse team, implementing training programs, and driving performance through clear KPIs. This dynamic environment offers a unique opportunity to shape the local community's favorite gathering spot while enjoying a range of perks, including generous holiday allowances and staff discounts. If you're passionate about hospitality and ready to make an impact, this role is perfect for you!

Benefits

Overtime pay

Staff food on every shift

50% staff discount

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Long service awards

Achievable bonuses

Tips shared equally

Qualifications

• Experience as a General Manager or similar role in hospitality.
• Ability to manage KPIs and make data-driven decisions.

Responsibilities

• Lead the team to deliver exceptional customer experiences.
• Manage operations and ensure compliance with brand standards.

Skills

Team Leadership

Customer Service

KPI Management

Training and Recruitment

Food Safety Management

Education

Experience in Hospitality Management

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift.
• 50% off staff discount to enjoy outside working hours from day one.
• Paid breaks.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Enhanced maternity and paternity pay after 2 years service.
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers).
• Company pension scheme.
• Long service awards.
• Power over your pay with Wagestream.
• Emotional and practical support via the Licenced Trade Charity.
• Great opportunity for personal development and career progression in a fast growing business.
• Achievable bonuses.
• Tips shared equally across the team, based on hours worked.
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafés or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.

INDMW