General Manager

Aramark; Hipswell; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary £40,000 DOE

Generous annual leave

Company pension contribution

Life assurance cover

Employee Benefits App (GP, EAP, perks)

Training & apprenticeship programs

Career progression opportunities

Job summary

Aramark UK is seeking an experienced General Manager to lead Soft Facilities Management and Retail operations at the Catterick Integrated Care Centre, NHS environment. You will own the contract’s operational and financial performance, drive service excellence, and build strong client relationships while managing a multi-disciplinary team.

The role requires leadership in regulated environments, strong budgeting ability, and a passion for patient and colleague experience.

Qualifications

• Significant leadership experience in facilities/large-scale service environments.
• Strong commercial awareness and ability to manage budgets and financial performance.
• Proven ability to lead diverse operational teams in regulated settings.
• Excellent client/stakeholder management and communication skills.

Responsibilities

• Take full ownership of operational and financial performance of the contract.
• Lead delivery of all Soft FM services exceeding NHS cleanliness and infection prevention standards.
• Drive service excellence to create outstanding experiences for patients, visitors and staff.
• Manage multi-disciplinary team and foster a high-performing culture.
• Oversee on-site retail operations including stock management and profitability.
• Ensure pricing, ranges and service delivery meet expectations of company and client.
• Develop relationships with suppliers, subcontractors and stakeholders to maximise service quality and value.
• Manage subcontracted services such as waste management and window cleaning.
• Analyze performance data to identify improvements and growth opportunities.
• Ensure documentation, audits, reporting and compliance are completed on time.
• Drive innovations to improve service quality, efficiency and financial results.

Skills

Leadership experience

Budget management

Stakeholder management

Customer service excellence

Operational excellence

Job description

Reach for Remarkable

Lead Excellence. Inspire Teams. Make a Real Difference.

Are you an experienced operational leader looking for your next challenge? Do you thrive in fast-paced environments where service excellence, people leadership, and customer experience are at the heart of everything you do?

Aramark UK is looking for an exceptional General Manager to lead our Soft Facilities Management and Retail operations at Catterick Integrated Care Centre. This is an opportunity to take ownership of a high-profile NHS environment, driving operational excellence while ensuring the highest standards of cleanliness, safety, compliance, and customer service.

As General Manager, you'll lead a diverse team responsible for delivering critical support services across the site, with a key focus on maintaining exceptional cleaning and infection control standards. You'll also oversee retail operations, manage key subcontracted services, and build strong client relationships, ensuring every aspect of the contract exceeds expectations.

This is more than just a management role. It's an opportunity to positively impact patients, visitors, staff, and the wider community every single day.

What's in it for you?

• Competitive salary of £40,000 DOE
• Generous annual leave allowance, increasing with service
• Opportunity to purchase additional annual leave
• Company pension contribution
• Life assurance cover
• Access to our Employee Benefits App, including:
  • Online GP services
  • Employee Assistance Programme
  • Hundreds of discounts and savings on shopping, travel, and leisure
• Ongoing training, development, and apprenticeship opportunities
• Excellent career progression with a company that loves to promote from within

What You'll Be Doing

As the operational lead for the site, you will:

• Take full ownership and accountability for the operational and financial performance of the contract.
• Lead the delivery of all Soft FM services, ensuring standards consistently exceed NHS healthcare cleanliness, infection prevention, and compliance requirements.
• Drive a culture of service excellence, ensuring outstanding experiences for patients, visitors, clients, and colleagues.
• Manage and develop a multi-disciplinary team, creating a positive, high-performing workplace culture.
• Oversee the successful operation of the on-site retail outlet, ensuring effective stock management, merchandising, waste control, and profitability.
• Ensure retail pricing, product ranges, and service delivery meet company and client expectations.
• Develop strong working relationships with suppliers, subcontractors, and key stakeholders, maximising service quality and commercial performance.
• Manage subcontracted services including waste management, window cleaning, and other specialist support services.
• Analyse financial and operational performance, identifying opportunities for continuous improvement and growth.
• Ensure all documentation, audits, reporting requirements, and compliance obligations are completed accurately and on time.
• Drive innovation and operational improvements that enhance service quality, efficiency, and financial results.

About you:

• Significant leadership experience within Facilities Management, Hospitality, Retail, Catering, or other large-scale service environments.
• Strong commercial awareness and experience managing budgets, costs, and financial performance.
• Proven experience leading and developing diverse operational teams.
• A track record of delivering success within highly regulated environments.
• Excellent client and stakeholder management skills.
• Strong organisational, planning, and problem-solving abilities.
• The confidence to analyse performance data and turn insights into meaningful action.
• Resilience, adaptability, and the ability to thrive in a dynamic operational setting.
• A passion for delivering outstanding customer experiences and service excellence.

Additional Requirements

Due to the nature of this environment, successful applicants must:

• Have the right to work in the UK.
• Successfully complete enhanced security clearance and Ministry of Defence vetting.
• Comply with all information security, safeguarding, and operational security requirements.
• Maintain the highest standards of professionalism, integrity, and conduct at all times.

Why Aramark UK?

At Aramark UK, we believe in creating opportunities for our people to grow, succeed, and make a meaningful impact. We're proud to be a Disability Confident and Forces Friendly employer, committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.

Ready to lead where it matters most?

Join a team delivering vital services within a unique healthcare environment and play a key role in shaping exceptional experiences for patients, visitors, and staff.

Reference: 672253.

What You'll Be Doing

As the operational lead for the site, you will:

• Take full ownership and accountability for the operational and financial performance of the contract.
• Lead the delivery of all Soft FM services, ensuring standards consistently exceed NHS healthcare cleanliness, infection prevention, and compliance requirements.
• Drive a culture of service excellence, ensuring outstanding experiences for patients, visitors, clients, and colleagues.
• Manage and develop a multi-disciplinary team, creating a positive, high-performing workplace culture.
• Oversee the successful operation of the on-site retail outlet, ensuring effective stock management, merchandising, waste control, and profitability.
• Ensure retail pricing, product ranges, and service delivery meet company and client expectations.
• Develop strong working relationships with suppliers, subcontractors, and key stakeholders, maximising service quality and commercial performance.
• Manage subcontracted services including waste management, window cleaning, and other specialist support services.
• Analyse financial and operational performance, identifying opportunities for continuous improvement and growth.
• Ensure all documentation, audits, reporting requirements, and compliance obligations are completed accurately and on time.
• Drive innovation and operational improvements that enhance service quality, efficiency, and financial results.

About you:

• Significant leadership experience within Facilities Management, Hospitality, Retail, Catering, or other large-scale service environments.
• Strong commercial awareness and experience managing budgets, costs, and financial performance.
• Proven experience leading and developing diverse operational teams.
• A track record of delivering success within highly regulated environments.
• Excellent client and stakeholder management skills.
• Strong organisational, planning, and problem-solving abilities.
• The confidence to analyse performance data and turn insights into meaningful action.
• Resilience, adaptability, and the ability to thrive in a dynamic operational setting.
• A passion for delivering outstanding customer experiences and service excellence.

Additional Requirements

Due to the nature of this environment, successful applicants must:

• Have the right to work in the UK.
• Successfully complete enhanced security clearance and Ministry of Defence vetting.
• Comply with all information security, safeguarding, and operational security requirements.
• Maintain the highest standards of professionalism, integrity, and conduct at all times.