General Manager

Bespoke Hotels; Hexham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading UK hotel group as a General Manager, where you will lead a small team to meet operational targets and ensure exceptional hospitality standards. Benefit from competitive salaries, development opportunities, and discounted stays for friends and family while being a part of a diverse and inclusive workplace.

Benefits

Competitive salaries

Incentives for performance

Discounted hotel stays

Scope for personal development

Qualifications

• 1-2 years’ experience in a similar role.
• Proven track record of leading a team.
• Knowledge of rooms management and food & beverage operations.

Responsibilities

• Planning and implementing long-term strategies to enhance business potential.
• Managing, encouraging, and developing employees to achieve high hospitality standards.
• Ensuring compliance with health and safety legislation.

Skills

Team management skills

HR practices

Financial acumen

Job description

We currently have an exciting opportunity to join the team as a General Manager.

Bespoke Benefits – What’s in it for you?

At Bespoke Hotels, our people are our greatest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will take.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, and encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development, and discounted hotel stays for you, your family, and friends.

Requirements

The ideal candidate for this position should possess outstanding team management skills, strong knowledge of HR practices, and good financial acumen. At least 1-2 years’ experience in a similar role is required, along with knowledge of rooms management and food & beverage operations.

The successful candidate will have a proven track record of leading a team to meet performance and operational targets. Since this is a small team, a hands-on approach to operations is essential.

Any employment offer will be subject to satisfactory references and a DBS check.

Duties Will Include

• Planning and implementing long-term strategies to enhance business potential.
• Regularly communicating business performance, highlighting successes and potential risks, and taking appropriate action.
• Controlling costs across departments, encouraging correct stock ordering, and minimizing waste.
• Managing, encouraging, and developing employees to achieve high hospitality standards.
• Ensuring compliance with health and safety, food safety, fire safety, and COSHH legislation.
• Handling employee relations professionally and legally.
• Coordinating sales initiatives and monitoring their effectiveness.

About Bespoke

Bespoke Hotels was founded in 2000 and now manages over 9,500 hotel rooms, 8,000 employees, and assets valued at £815 million.

Today, we are the UK’s largest independent hotel group, owning hotels and partnering with a growing portfolio. Our properties include golfing hotels, award-winning spa resorts, and chic city-centre hotels.

We pride ourselves on a diverse portfolio and a unique, personalized management style, with over 90 management agreements across the UK, along with management consultancy services and sales & marketing support for 100 hotels.