General Manager

TN United Kingdom; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is excited to announce a new opening in Bookham, offering a fantastic opportunity for an experienced General Manager. This role involves leading a vibrant team in a beautifully refurbished gastro pub, renowned for its commitment to seasonal food and community engagement. With a focus on personal development through an industry-leading training program, this position promises a rewarding career path. Join a company recognized as one of the Top 100 Places to Work, where your leadership will help shape unforgettable experiences for guests and staff alike.

Benefits

Competitive salary plus service charge

Private Healthcare with Bupa

28 days of holiday

Enhanced Maternity & Paternity package

Coaching and Mentorship program

Refer a Friend Bonus up to £1500

50% off food at any Heartwood Inns

Cycle to Work Scheme

Qualifications

• Proven experience in delivering business growth and overseeing large teams.
• Strong leadership skills and ability to maintain high standards.

Responsibilities

• Manage daily operations and ensure high-quality service.
• Lead and develop a motivated team while driving business growth.

Skills

Leadership Skills

Interpersonal Skills

Team Motivation

Commercial Awareness

Operational Management

Education

Experience in High-End Gastro Pub or Restaurant

Minimum 3 Years GM Experience

Job description

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General Manager for New Opening Early Summer 2025 - The Gold Crown, Bookham, Surrey

We are thrilled to announce our next opening in the beautiful town of Bookham in Early summer 2025, so we have an amazing opportunity for a very experienced General Manager to join our fantastic team.

Located on the village’s High Street, The Old Crown dates back to the 1930’s and was built by Kingston brewery Hodgson’s. A landmark of the village, the pub will undergo an extensive multi-million pound refurbishment to create 150 covers in the enhanced bar and dining room and a further 50 covers in the large enclosed garden. The pub will feature Heartwood’s signature quirky welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.

Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home-from-home.

Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

General Manager - What we offer:

• Competitive salary plus service charge and quarterly bonus
• Private Healthcare with Bupa
• Employee Assistance Program with Hospitality Action
• 28 days of holiday
• Additional holiday - option to buy an extra 5 days holiday per year
• Enhanced Maternity & Paternity package
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it.
• Coaching and Mentorship program to support your career progression
• Refer a Friend Bonus up to £1500
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• 10% off company gift cards
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• Cycle to Work Scheme

General Manager - The Ideal Candidate:

• Current experience of working in similar high-end gastro pub or restaurant
• Minimum of 3 years GM experience
• Will have a great presence and a vibrant personality
• Strong leadership and interpersonal skills
• Be a real team player who thrives on motivation and empowering your team
• Will have experience in running busy operations and overseeing large teams
• Ability to maintain high standards across all areas of the business
• It is essential that you are commercially and financially minded
• Proven experience in delivering business growth, budgets, staff retention

Our investment in your development.

The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years.

We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme.