General Manager

Podcast Discovery; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Hybrid work

Career progression

Founders support

Job summary

Podcast Discovery in London is seeking its first General Manager to own the operational performance of the agency. You will ensure the business runs smoothly daily, support our team, and deliver exceptional service to clients.

You’ll lead a small, ambitious team across marketing, PR, social, video and paid media, improve systems, manage budgets and forecasts, and help the company grow sustainably. A pathway to Managing Director is possible as we scale.

Qualifications

• Experience leading operations within a fast-moving creative or media organisation.
• Proven track record of developing high-performing teams and people management.
• Strong commercial awareness with understanding of agency profitability.

Responsibilities

• Lead the day-to-day operational running of the agency.
• Ensure projects are delivered on time, on budget and to a high standard.
• Improve operational processes, systems and ways of working as the business grows.
• Oversee resource planning across the team, freelancers and external partners.
• Lead, coach and support our multidisciplinary team across marketing, PR, social, video and paid media.
• Create an environment where people can do their best work.
• Manage recruitment, onboarding, performance reviews and professional development.
• Handle day-to-day people matters with empathy, consistency and good judgement.
• Own operational forecasting, utilisation and resource planning.
• Work alongside the founders to improve profitability, delivery and client performance.
• Oversee the operational and financial rhythm of the business, working with our accountants to ensure accurate reporting, payroll and financial controls.
• Provide regular reporting and insight on business performance.
• Ensure every client receives an exceptional experience.
• Support the team in delivering ambitious, effective campaigns.
• Act as a senior escalation point where needed.
• Identify opportunities to strengthen client relationships and improve retention.
• Work with the founders on strategic planning and business priorities.
• Help build an organisation capable of supporting significant future growth.
• Contribute to the evolution of Podcast Discovery as we expand into new products, technology and services.

Skills

Operations leadership

Team leadership

Commercial awareness

Project management

Job description

Full time | London (hybrid) | Salary dependent on experience

Podcast Discovery is one of the UK's leading full-service podcast marketing agencies, combining owned, earned and paid media to help podcasts, networks and brands find new audiences.

Founded by Matt Deegan and Matt Hill, the agency was created to solve a simple problem: making great podcasts easier to discover. Since then we've worked with some of the biggest names in podcasting and media, including Crooked Media, The Economist, ITV, Amazon Music, Financial Times, Red Bull, Sky News, Sony Music and Crowd Network.

Alongside our agency, we also operate Podcast Rex, our consumer podcast discovery platform designed to help people find great things to listen to and go deeper into the shows they already love. Rex combines human curation and AI to analyse what's being said inside episodes, identifying the people, topics, stories and conversations they contain. Rex's Great British Podcasts newsletter reaches more than 120,000 podcast fans every week.

Our agency work spans PR, social media, video, paid advertising, audience growth, events and consultancy. We don't make podcasts. We help them succeed.

We're a small, ambitious and highly specialised team who care deeply about delivering outstanding work. We work in a remote-first way, currently meeting in London every two weeks, with plans to spend more regular time together as the business grows.

The Opportunity

Podcast Discovery has reached an exciting stage in its development.

Over the past three years we've built an outstanding reputation, assembled a brilliant team and developed relationships across the podcast industry of which we're incredibly proud.

Now we're ready for the next stage.

We're looking for our first General Manager to become part of the senior leadership team and take ownership of the operational performance of the agency.

Your role will be to ensure the business runs brilliantly every day, helping our team do their best work, our clients receive exceptional service and the agency continues to grow in a sustainable, profitable way.

Alongside continuing to grow the agency, we're investing in new products, technology and services that will help media companies and creators build larger audiences and better businesses. As General Manager, you'll play a central role in creating the operational platform that allows the whole company to grow.

This is a genuine leadership opportunity with the potential to develop into a Managing Director role as the business continues to evolve.

Who We're Looking For

We're looking for someone who enjoys growing a business, leading talented people and creating environments where great work happens.

You may already be a General Manager, Operations Director, Agency Director or Head of Operations. Equally, you may be an exceptional senior leader within an agency, production company or media business who's ready to take the next step.

Podcast experience isn't essential.

What matters is that you're commercially minded, highly organised, enjoy solving problems and are passionate about helping teams perform at their best.

You'll be comfortable making decisions, improving systems, spotting issues before they become problems and balancing the needs of clients, colleagues and the wider business.

Most importantly, you'll be excited by the opportunity to help build one of the UK's most innovative businesses working in podcasting.

Responsibilities

Agency Operations

• Lead the day-to-day operational running of the agency.
• Ensure projects are delivered on time, on budget and to a consistently high standard.
• Improve operational processes, systems and ways of working as the business grows.
• Oversee resource planning across the team, freelancers and external partners.
• Lead, coach and support our multidisciplinary team across marketing, PR, social, video and paid media.
• Create an environment where people can do their best work.
• Manage recruitment, onboarding, performance reviews and professional development.
• Handle day-to-day people matters with empathy, consistency and good judgement.

Commercial Performance

• Own operational forecasting, utilisation and resource planning.
• Work alongside the founders to improve profitability, delivery and client performance.
• Oversee the operational and financial rhythm of the business, working with our accountants to ensure accurate reporting, payroll and financial controls.
• Provide regular reporting and insight on business performance.

Client Success

• Ensure every client receives an exceptional experience.
• Support the team in delivering ambitious, effective campaigns.
• Act as a senior escalation point where needed.
• Identify opportunities to strengthen client relationships and improve retention.
• Work with the founders on strategic planning and business priorities.
• Help build an organisation capable of supporting significant future growth.
• Contribute to the evolution of Podcast Discovery as we expand into new products, technology and services.

What You'll Bring

• Experience leading operations within an agency, media business, production company or similar fast-moving creative organisation.
• A track record of managing and developing high-performing teams.
• Strong commercial awareness and an understanding of how agencies make money.
• Excellent organisational and project management skills.
• Experience improving operational processes and introducing scalable ways of working.
• Confidence working with budgets, forecasts and business performance reporting.
• Excellent communication skills and sound judgement.
• The ambition to grow into a broader leadership role as the company develops.

Why Join Us?

• Competitive salary dependent on experience.
• Private Medical and Dental Insurance.
• Hybrid working with a London base.
• Significant opportunity for progression as the business grows.
• Support from the Founders to take on the role.