General Manager

Pub & Social - BRA_202; Greater London; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Pension contribution

33% staff discount on all brands

15% discount for loved ones on all品牌

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount on Greene King Inns/hot【l

Wagestream

Retail discounts up to 30%

Job summary

Greene King is seeking a General Manager to lead a vibrant community pub, building a loyal team and delivering a warm, memorable welcome for customers. You will lead by example, drive sales, and uphold the highest standards of service, safety, and brand across the venue.

You will recruit and mentor your team, ensuring they have the training and support to delight guests. Join a trusted hospitality group offering progression, discounts, and a range of staff benefits.

Qualifications

• High leadership standards and strong communication skills.
• Ability to manage P&L and drive commercial performance.
• Customer-focused approach with excellent interpersonal skills.
• Proven ability to recruit, develop and retain high-performing teams.
• Prior General Manager experience in hospitality/retail is desirable.

Responsibilities

• Grow pub sales with the business development team.
• Lead by example to deliver amazing customer experiences.
• Recruit and develop your team to maintain knowledge and service quality.
• Uphold brand standards and ensure customer and team safety at all times.

Skills

Leadership

Communication

P&L management

Customer service

Team development

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What you'll bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.