General Manager

Riverside Resourcing & Consultancy Ltd.; Gloucester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

23 days annual leave + Bank Holidays

Wellness programme

Employee Assistance Programme

Job summary

Rygor Group is seeking an experienced Commercial Vehicle General Manager to lead the Gloucester site, delivering outstanding customer service while driving profitability across service, parts and sales. You will manage a high-performing team, shape operational strategy and ensure alignment with regulatory standards.

The role requires strong Aftersales leadership, a strategic mindset and hands-on coaching to develop apprentices and staff, with a focus on customer satisfaction and continuous

Qualifications

• Extensive motor industry experience in an Aftersales position at a management level.
• Strong knowledge of workshop operations and business administration.
• Proven ability to lead, motivate and develop high-performing teams.

Responsibilities

• Lead the site team to deliver the highest levels of customer service and achieve site and individual goals.
• Oversee service, parts and sales functions to ensure productivity and profitability.
• Ensure compliance with statutory regulations and company standards across the site.
• Monitor KPIs and drive performance improvements through hands-on leadership.
• Develop apprentices and coach staff to build capability and succession.

Skills

Leadership & team development

Aftersales management

Customer service excellence

Operational cost control

Job description

Rygor Group is looking for an experienced and dedicated Commercial Vehicle General Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As General Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across parts and sales functions, working with the departmental managers.

This is a fantastic chance for someone inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success of the business.

You will take overall responsibility for their Gloucester branch, ensuring the service department thrives while maintaining oversight of parts and sales to guarantee site productivity and profitability.

If you’re ready for a challenge and want to be part of something exciting, we’d love to hear from you.

Day to day, you will be:

• Leading and inspiring the whole team at the site to deliver the highest levels of customer service and achieve site and individual goals.
• Taking responsibility and accountability for the site and its success.
• Monitoring compliance with all statutory regulations and ensuring both the standards of Rygor and the manufacturers it maintains, and sells are being met.
• Controlling cost management for the service department and site costs.
• Oversee workshop scheduling and resource allocation to meet customer needs and business targets.
• Work with managers of departments at the site to ensure a joined‑up, positive approach to teamwork and customer service.
• Working with relevant departments across the business, such as marketing people and IT, to uphold company values and ensure correct processes and policies are followed.
• Ensure site and departmental KPIs are met through robust leadership and a hands‑on approach.
• Leading and developing apprentices.
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
• Promote the development of your team.

This role will be a great fit for you if:

• You possess extensive motor industry experience in an Aftersales position at a management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• Exceptionally organised – always knows how the team and site are performing, leads by example and knows how to delegate to add value to your teams and the business.
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands‑on.
• Enthusiasm and continuously improve product knowledge of self and others.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• You are computer literate and confident using technology.

DBS: Please be advised that all successful applicants to Rygor or any of our associated businesses will be subject to satisfactory completion of a DBS check before joining the business.

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Working for a workplace which champions women .
• Enhanced Maternity and Paternity pay policies and return to work post mat‑leave policy.
• Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including their annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited

Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.

Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.

They are officially a Great Place to Work (four years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive.

Rygor Group

comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.

Our Process

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated regarding your application