General Manager

BaxterStorey; Glasgow; On-site; GBP 35,000; Full time

Job summary

A leading company in the food and beverage services sector is seeking a General Manager in Glasgow. The role involves overseeing operations, managing staff, and ensuring customer satisfaction while upholding food safety standards. The ideal candidate will have a passion for food, strong managerial skills, and a commitment to team development. With a competitive salary of £34.5K and a range of benefits, this position offers a great opportunity for growth and creativity.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts on high street shops, holidays & cinema

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Experience in a managerial role ideally in contract catering, high street or hotel.
• Detail-oriented with a high level of accuracy.
• Ability to manage, train, and support a team.

Responsibilities

• Oversee operations and manage staff to ensure customer satisfaction.
• Monitor performance metrics and conduct appraisals.
• Ensure implementation of health and safety protocols.

Skills

Analytical problem solving

Passion for food and customer service

Team management

Detail-oriented

Supervisory skills

Communication skills

Delegation skills

Cultural awareness

Education

Experience in a managerial role in contract catering, high street, or hotel

Tools

Microsoft Office applications

Job description

23 hours ago Be among the first 25 applicants

Company Description

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Job Description

As a general manager your responsibilities include overseeing operations, supervising staff, ensuring customer satisfaction, managing inventory, upholding food safety standards, monitoring finances, and collaborating on marketing efforts.

MAIN RESPONSIBILITIES:

• Develop a comprehensive understanding of the financial goals and work towards achieving them.
• Continuously monitor performance metrics, such as revenue, sales conversion rates, and average transaction value, to ensure targets are being met or exceeded.
• Monitor the work of all staff members and provide regular feedback and coaching.
• Conduct appraisals to assess performance, identify training needs, and recognise employee potential.
• Address any skill gaps through appropriate training initiatives.
• Foster a positive and motivated team culture that aligns with the BaxteterStorey’s values.
• Hold regular team meetings to communicate targets, standards, and relevant company and client information.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Keep the staff well-informed about changes, updates, and expectations.
• Encourage open communication channels to gather feedback, suggestions, and insights from employees.
• Manage and schedule in Marketing Campaigns that aligns with Baxterstorey and client specific requirements
• Develop and evolve the Menu based on customer feedback and market trends.
• Regularly assess the customer experience and recommend and implement adjustments and improvements.
• Ensure the implementation and enforcement of rigorous health and safety protocols in the front of house areas.
• Provide comprehensive training to employees on health and safety practices, emergency procedures, and compliance requirements.
• Encourage all team members to be creative and innovative. Plan, coordinate and execute events as per client’s request and client events team
• Create reports for senior management and performance reviews in line with BaxterStorey company procedures
• Ensure that all financial reporting on evolution ( sales ,purchasing and accruals as well as client reporting is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
• Ensure a weekly stock take is carried out on a weekly basis and have sufficient par stock levels of all products required to deliver the Operation.
• To be responsible for ensuring storage areas are kept organised and cleaned and any maintenance or repairs are reported
  
  

Qualifications

Requirements and skills needed:

• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service
• You thrive on getting the best out of people and maximising commercial opportunities
• You draw satisfaction from managing, training and supporting a team
• Detail-oriented and high level of accuracy
• Have experience in an Manager role ideally in contract catering, High street or Hotel
• Good understanding of report writing and financial management.
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrates sound work ethics
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
  
  

Additional Information

Salary: £34.5K per year

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 days grandparent leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
  
  

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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