General Manager

The Lounges; Gainsborough CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality venue in Gainsborough is seeking an experienced General Manager to lead their team and ensure exceptional customer service. The ideal candidate will have prior experience in a managerial role within restaurants or bars, with strong leadership skills and a focus on operational excellence. This position offers generous perks including staff meals, bonuses, and opportunities for career growth.

Benefits

Overtime pay

Staff meals on every shift

50% off food and drinks

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Opportunities for personal development

Tips shared equally

Qualifications

• Experience as a General Manager or similar in a restaurant/bar environment.
• Familiarity with managing KPIs and making strategic decisions.
• Experience in training and recruiting front-of-house staff.

Responsibilities

• Lead and manage the team to ensure high customer satisfaction.
• Take ownership of making the Lounge a great workplace.
• Ensure adherence to brand standards and budgets.

Skills

Team leadership

Customer satisfaction

KPI management

Front-of-house training

Decision making

Job description

Lounges are special places, made so by the brilliant people who run them. The person leading these brilliant teams must be exceptional, and that could be you. Your standards will match ours, but your approach will be uniquely yours. You will be responsible for leading your team through 14 great shifts, taking full ownership of making your Lounge an amazing and unique workplace, as well as a great place for the local community. Ensuring every customer leaves happy will be your goal, and your exceptional management skills will make this happen.

The Good Stuff

• Overtime pay for hours worked over contracted hours
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three brands - Lounge, Cosy Club, and Brightside
• Paid breaks
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest!
• Competitions and incentives, including all-expenses-paid trips with suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licenced Trade Charity
• Opportunities for personal development and career growth in a fast-growing business
• Achievable bonuses
• Tips shared equally across the team based on hours worked
• Christmas and Boxing Day off

What you'll bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• Familiarity with managing through KPIs, making decisions on labour, stock, food safety, customer sentiment, and adhering to brand standards and budgets
• Experience in training and recruiting front-of-house teams, including servers and assistant managers
• Ideally, some back-of-house experience and understanding of kitchen operations and team dynamics

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.