General Manager

Metzger Search & Selection; East Midlands; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in the travel sector is seeking a dynamic General Manager to lead their operations and drive growth. The successful candidate will transform the company into a sales-driven organization, focusing on customer experience and operational excellence. This role offers a unique opportunity to shape the future of a prestigious travel business, leveraging your leadership skills and strategic vision to foster a culture of teamwork and innovation. If you have a passion for travel and a proven ability to grow businesses, this is the perfect opportunity for you.

Qualifications

• Proven track record of leading a customer-focused business.
• Experience in strategic and operational management within travel or hospitality.

Responsibilities

• Manage day-to-day operations and transition to a sales-driven organization.
• Build relationships with suppliers and ensure customer satisfaction.
• Lead high-performing teams and manage budgets effectively.

Skills

Strategic Management

Leadership

Communication Skills

Financial Management

Project Management

Negotiation Skills

Critical Thinking

Job description

General Manager

Salary: Competitive salary plus excellent benefits

Location: Derbyshire/East Midlands

Our client curates’ niche, tailor-made escapes to the most spectacular destinations throughout the world, managing every element of your trip to ensure it is truly memorable. With an unprecedented level of returning customers, this business is truly unique.

As a result of the company’s ongoing success, we are recruiting a newly created General Manager role. The successful candidate will lead, manage and grow this successful prestige travel business, transforming it from an operationally focused company into a sales-driven organisation.

If you are an experienced individual in the travel, leisure or hospitality industry, who has successfully grown a business, can implement a clear strategy and vision and who is an inspirational leader, we would be keen to hear from you.

Responsibilities include:

• Reporting to the CEO, managing the day-to-day operations of the business
• Transitioning the business into a “sales-driven” organisation through successful marketing and development of the brand
• Building and managing relationships with suppliers
• Delivering each customer’s individual experience, by ensuring all processes align with customer needs and expectations
• Building and leading high-performing teams, fostering a positive culture of teamwork, accountability, ownership of customer experience, and continuous learning
• Managing budgets, with a disciplined approach to cost management, analysing financial reports and improving data accuracy.
• Leveraging emerging technologies for operational improvements and innovation to maintain a competitive edge

To be successful in this role, you will have:

• Strategic and operational experience within a similar field
• A proven track record of leading a customer-focused business through a successful growth cycle
• Excellent communication and negotiation skills both internally and externally
• Honed leadership skills with innate empathy and emotional intelligence
• Strong financial management and commercial skills
• Project management, planning and organisational skills with an emphasis on attention to detail
• Critical thinking capabilities, displaying resilience, quick decision making and problem-solving skills
• An innovative approach to new situations

If you are excited about shaping this new role, please send your CV in Word format, quoting reference 33001/LT/EL detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.

We regret that due to the high volume of responses, only those candidates that are progressing to the next stage will be contacted.