General Manager

Sodexo Group; Dundee; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Mental health support

Employee assistance

Health app

Discounts scheme

Salary finance

Retirement plan

Death in service

Learning and development

Cycle to work

Volunteer opportunities

Job summary

Sodexo is recruiting a General Manager to lead the Food & Beverage operation at V&A Dundee. This role combines creative guest experiences with strong commercial leadership, requiring robust budget management and forecasting to drive profitable growth.

Based in Central Scotland with regular travel to Dundee, you will lead a high-performing on-site team, oversee events, health & safety, and stakeholder relations, while delivering exceptional service aligned with heritage standards.

Qualifications

• Proven experience in senior hospitality or venue management.
• Strong commercial acumen with full P&L responsibility.
• Exceptional leadership and people management skills.
• Excellent stakeholder engagement and communication abilities.
• Experience in cultural or visitor attractions.
• Understanding of event design, costing, and operational logistics.
• Track record of delivering growth through strategic partnerships.

Responsibilities

• Oversee all operational functions including Food & Beverage, Events and Health & Safety.
• Ensure the venue is consistently presented to the highest standards for all events.
• Champion continuous improvement in service delivery, quality assurance, and guest experience.
• Lead, inspire, and develop a high-performing on-site team, fostering a culture of accountability, collaboration, and excellence.
• Oversee recruitment, training, and succession planning to build capability and resilience.
• Promote employee engagement and wellbeing through inclusive leadership and recognition.
• Act as the primary liaison with V&A stakeholders, clients, and suppliers.

Skills

Senior management

P&L ownership

Leadership

Stakeholder engagement

Operations leadership

Job description

General Manager – Hospitality and Venue

• Location: V&A Dundee, 1 Riverside Esplanade, Dundee DD1 4EZ
• Salary: up to £50,000 depending on experience plus 10% performance bonus
• Work hours/pattern: 40hours pw 5/7 may include some weekends

We welcome applications from candidates based in or within easy reach of Central Scotland, with the flexibility to travel to Dundee regularly.

Job Introduction

V&A Dundee, in partnership with Heritage Portfolio, is delighted to be recruiting a General Manager to lead the Food & Beverage operation at Scotland’s design museum. From the light-filled Tatha Restaurant overlooking the River Tay to a dynamic programme of conferences and events, this is a role that blends creativity, leadership, and commercial expertise.

As the senior F&B lead on site, you will play a pivotal role not only in shaping exceptional guest experiences, but in driving the financial performance of the operation. A key focus of the role is strong budget management and forecasting ensuring robust financial planning, accurate projections, and effective cost control to deliver sustainable, profitable growth. You will use your commercial acumen to interpret performance, identify opportunities, and confidently steer the business against financial targets.

Alongside this, you’ll inspire and lead your team to deliver memorable hospitality experiences that complement the museum’s world-class exhibitions and cultural programme. Balancing hands‑on leadership with strategic oversight, you will ensure excellence in both service delivery and financial performance, maintaining the high standards and attention to detail synonymous with Heritage Portfolio.

This role is ideal for an experienced hospitality professional who thrives in vibrant, design‑led environments and brings proven expertise in budgeting, forecasting, and financial accountability. If you’re passionate about combining creative guest experiences with strong commercial leadership, this is a rare opportunity to lead something truly special.

What You'll Do:

• Oversee all operational functions including Food & Beverage, Events and Health & Safety.
• Ensure the venue is consistently presented to the highest standards for all events.
• Champion continuous improvement in service delivery, quality assurance, and guest experience.
• Lead, inspire, and develop a high-performing on-site team, fostering a culture of accountability, collaboration, and excellence.
• Oversee recruitment, training, and succession planning to build capability and resilience.
• Promote employee engagement and wellbeing through inclusive leadership and recognition.
• Act as the primary liaison with V&A stakeholders, clients, and suppliers.

What You Bring:

Essential:

• Proven experience in senior hospitality or venue management roles.
• Strong commercial acumen with full P&L responsibility.
• Exceptional leadership and people management skills.
• Excellent stakeholder engagement and communication abilities.
• Demonstrated ability to drive innovation and continuous improvement.

Desirable:

• Experience in cultural or visitor attraction environments.
• Understanding of event design, costing, and operational logistics.
• Track record of delivering growth through strategic partnerships.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.