General Manager

www.findapprenticeship.service.gov.uk - Jobboard; Deal; On-site; GBP 150,000 - 200,000; Full time

Job summary

A historic UK brewer is seeking a General Manager for the Royal Hotel in Deal. You will be responsible for leading a team and ensuring excellent customer service while achieving business objectives. This role offers a competitive salary, live-in accommodation, and various employee benefits including healthcare and discounts. Join a company committed to diversity and growth in a supportive environment.

Benefits

Competitive annual salary

Private live-in accommodation (if required)

Bonus scheme

Private healthcare

Early wage access scheme

25% discount on food and drinks

25% discount on overnight hotel bookings

Up to 40% discount at Visitor Centre Shop

Discounts on high street shops and services

Workplace mental health platform

Company pension plan

Opportunities for development and internal movement

Flexible working hours

Qualifications

• Prior experience managing a team within the hospitality or service-led environment.

Responsibilities

• Foster an inclusive culture and lead the team to deliver excellent customer service.
• Work with the Operations Manager to meet key business objectives.

Job description

Shepherd Neame is seeking a General Manager with a vibrant personality to join our team. If you have prior experience managing a team within the hospitality or service-led environment and are looking for a rewarding new challenge, this could be the perfect opportunity for you.

Located in the scenic coastal town of Deal, Kent, the Royal Hotel offers a seaside retreat with 18 luxurious bedrooms, many with balconies overlooking the sea. Guests can enjoy dining at the Quarterdeck restaurant or relax in the Boathouse bar, which features a terrace and garden area with stunning sea views.

As a brand ambassador, you will foster an inclusive culture, lead and develop your team to deliver excellent customer service, and work with your Operations Manager to meet key business objectives, ensuring growth, customer satisfaction, and success.

What’s in it for you?

• Competitive annual salary
• Private live-in accommodation (if required)
• Bonus scheme
• Private healthcare
• Early wage access scheme
• 25% discount on food and drinks at Shepherd Neame managed houses
• 25% discount on overnight hotel bookings at Shepherd Neame managed houses
• Up to 40% discount at the Visitor Centre Shop in Faversham
• Access to Sheps Hut discounts on high street shops and services
• Workplace mental health platform
• Company pension plan
• Opportunities for development and internal movement within pubs, the brewery, and support offices
• Flexible working hours

Shepherd Neame, Britain's oldest brewer, prides itself on a modern, flexible approach rooted in core values: Pride and Passion, Authenticity, and Sheps Spirit.

Who are we?

Based in Faversham, Kent for over 300 years, Shepherd Neame is an independent family business with an award-winning visitor centre, over 300 pubs and hotels across London and the South East, and approximately 1,500 employees nationwide. We are committed to diversity, equality, and inclusion, welcoming applications from all backgrounds and ensuring a respectful, supportive working environment.