General Manager

Lookers Motor Group Limited; Crawley; On-site; GBP 85,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave including 6M mat

Techscheme discounts

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover

MyView PayNow

Will writing services

Gym discounts

Travel insurance

Vouchers for home and tech

Job summary

Gatwick Mercedes-Benz, part of the Lookers Motor Group, are recruiting a driven General Manager to lead our Crawley dealership to deliver outstanding customer service, sales, and profitability. You will manage resources, coach managers, and drive a culture of performance and customer excellence.

The successful candidate will have GM/Head of Business experience within automotive retail, a strong track record in team leadership, and solid knowledge of EV vehicles to drive the brand’s strategy and

Qualifications

• Experience at General Manager / Head of Business level or automotive management
• Solid understanding of EV vehicles
• Strong leadership with team development and coaching

Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the Brand requirements
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives and work standards with department managers and review performance
• Develop and monitor the business plan for all sales areas with senior managers to meet objectives, margins and market penetration

Skills

People management

Customer service leadership

EV vehicles knowledge

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Gatwick Mercedes-Benz
Contract Type: Permanent
Salary: Up to £85,000 OTE £130,000
Hours: 44 Hours - Mon to Fri 9.00am to 6.00pm (one late finish to 7pm and a day off midweek), Sat 9.00am to 5.00pm and Sunday 11.00am to 3.00pm (rota basis)

A rare and exciting opportunity has become available at Gatwick Mercedes-Benz for a driven and talented leader to join our team as General Manager.

Your role as GM will be to effectively manage the resources within our Dealerships to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing this already successful business.

You will lead a highly motivated team in delivering world class customer service experiences, through efficient communication, team building, and coaching your managers and colleagues.

Key Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration

Experience / Skills Required

We are looking for someone who is already operating at General Manager / Head of Business level or is an experienced Automotive Manager looking to take their career in the industry to the next level. It essential that you have have a solid understanding of EV Vehicles

You'll be someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers.

Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business. As representatives of a world-renowned Brand, all our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the Brand values and supports their Brand strategy.

We're anticipating a high volume of applications for this role so, if this sounds like your ideal position, apply today!

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

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