General Manager

Signature Group; City of Edinburgh; On-site; GBP 40,000 - 51,000; Full time

Job summary

A hospitality group in Edinburgh is seeking an experienced Operational Manager to oversee daily operations and lead a diverse team. The role includes financial management and customer relations, ensuring high service standards. Ideal candidates have strong leadership skills and a background in financial management, along with a commitment to excellent customer service. This position offers a competitive salary and various employee benefits, including discounts and an employee assistance program.

Benefits

Staff discount ranging from 25% to 50% on F&B at all venues

Employee Assistance Programme

Extra annual leave days based on service

Qualifications

• Demonstrated ability to lead and motivate a diverse team.
• Strong understanding of budgeting and financial reporting.
• Commitment to exceptional customer service and guest experience.

Responsibilities

• Oversee daily operations, ensuring quality standards are met.
• Lead recruitment, training, and performance evaluations.
• Manage financial planning and performance to maximize profitability.
• Maintain high service standards and address customer feedback.
• Ensure compliance with health and safety regulations.

Skills

Leadership & Team Management

Financial Acumen

Customer Service Excellence

Problem-Solving & Decision-Making

Health & Safety & Compliance Knowledge

Job description

4 days ago Be among the first 25 applicants

£40,000 Base Salary, Plus Tronc (Avg £6k pa) + Bonus up to 30% of Salary

Full Time, Permanent, 45 Hours PW

“Your local in the heart of the city”

Located in the heart of Edinburgh’s historic Rose Street, Element is a vibrant bar and restaurant that blends the best of traditional Scottish hospitality with a modern, creative twist. We’re passionate about locally sourced food, expertly crafted drinks, and creating a warm, welcoming atmosphere for locals and visitors alike. Whether it’s through our seasonal menus, our commitment to sustainability, or our live music nights, we take pride in delivering memorable experiences every day. If you’re enthusiastic, friendly, and love working in a fast-paced, people-focused environment, we’d love to hear from you.

Operational Management– Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.

Staff Leadership & Development– Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.

Financial Management– Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximise profitability.

Customer Relations & Service Excellence– Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.

Compliance & Health & Safety– Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.

Required Skills

Leadership & Team Management– Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.

Financial Acumen– Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.

Customer Service Excellence– A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.

Problem-Solving & Decision-Making– The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.

Health & Safety & Compliance Knowledge– In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Responsibilities

• Operational Management – Oversee the daily operations of the venue, ensuring all departments run smoothly and meet quality standards, ensuring customer satisfaction.
• Staff Leadership & Development – Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.
• Financial Management – Oversee budgeting, financial planning, and performance analysis, ensuring targets are met, costs are controlled, and profitability is maximised.
• Customer Relations & Service Excellence – Maintain high standards of service, address feedback, resolve complaints, and implement initiatives to enhance the guest experience.
• Compliance & Health & Safety – Ensure compliance with health, safety, and licensing regulations; conduct regular checks to maintain a safe operating environment.

Qualifications

• Leadership & Team Management – Ability to lead and motivate a diverse team with clear direction and development opportunities.
• Financial Acumen – Experience with budgeting, financial reporting, and cost management.
• Customer Service Excellence – Focus on delivering outstanding service and improving guest experience.
• Problem-Solving & Decision-Making – Ability to address operational challenges and make informed decisions.
• Health & Safety & Compliance Knowledge – Knowledge of relevant regulations and ability to implement them.

Benefits

• Staff discount 25% to 50% on F&B at Signature Group venues
• Employee Assistance Programme
• Extra annual leave days gained through service
• Plus more

How to apply

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group has 21 venues in Scotland. Privacy notice: Your information will be used for recruitment purposes and kept in accordance with our privacy policy.

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.