General Manager

Virgin Active; Chiswick; On-site; GBP 61,000 - 70,000; Full time

Benefits offered by this job

30 days annual leave incl. BH

Free Virgin Active membership for you

Discounts across Virgin Active

Benefits via Virgin Family

Job summary

Virgin Active is seeking a General Manager to lead the overall operations and performance of the club, inspire the team, drive member satisfaction, and ensure the highest standards of safety, service and brand excellence every day.

You will own the club’s commercial performance, drive membership growth and retention, manage budgets and KPIs, and collaborate with support teams to deliver the reimagined club experience across our social wellness vision, fostering a vibrant, safe and welcoming

Qualifications

• Previous GM/Club Manager/Senior Operations Manager experience in hospitality, fitness or leisure.
• Strong leadership with ability to build and develop high-performing teams.
• Commercial acumen with budgets, KPIs and P&L experience.
• Passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills.

Responsibilities

• Lead and develop a high-performing club team to deliver an exceptional member experience.
• Take ownership of the club's commercial performance, driving membership growth, retention and revenue targets.
• Champion Virgin Active’s new social wellness vision and maintain brand standards.
• Manage budgets, P&L, and KPIs to run the club efficiently and profitably.
• Oversee health & safety and compliance to ensure a safe environment.
• Foster a culture of wellbeing, teamwork and continuous improvement.
• Build strong relationships with members and understand their needs.
• Collaborate with support teams to deliver new initiatives.

Skills

Leadership

Budgeting

P&L management

Customer experience

Communication

Problem solving

Hospitality/fitness industry

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. We are looking for a General Manager to join our Club Leadership Team.

Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.

Please note we will be holding an assessment day on 5th November. It is a requirement to attend an assessment day in order to be considered for this role. If you are not able to attend this assessment say, we do hold one every other month.

Role Type: Full time

Number of Hours: 40

In this role, you will play a part in being responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.

The Role

• Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
• Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
• Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
• Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
• Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
• Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
• Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
• Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.

Who We’re Looking For

• Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
• Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• A passion for health, fitness, and delivering exceptional customer experiences.
• Outstanding communication and interpersonal skills, with the ability to influence and inspire.
• Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellnes.
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 30 days (including bank holidays) annual leave, plus a Celebration Day and we want you to take them.
• Access to The People's Pension (5% contribution) & Scottish Widows (5%)
• Competitive bonus structure.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£60,840 - £69,680 GBP