General Manager

Lookers; Chester; On-site; GBP 60,000 - 130,000; Full time

Job summary

Lookers is seeking a dynamic General Manager for its multi-brand dealership in Chester. This leadership role involves managing a talented team to enhance customer satisfaction and reach sales objectives. The successful candidate will bring extensive automotive management experience and a passion for customer service, ready to contribute to a leading UK retailer's growth and success.

Benefits

Competitive salaries with structured pay scales

Generous annual leave policy

Enhanced family leave benefits

Access to discounted technology purchases

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Exclusive retail discounts

Qualifications

• Experience at General Manager / Head of Business level.
• Five or more years in automotive management preferred.
• Proven ability to enhance team performance and customer satisfaction.

Responsibilities

• Manage resources to achieve business objectives.
• Lead a team focused on delivering customer service excellence.
• Develop and implement a business plan for sales and profitability.

Skills

People Management

Customer Service

Team Building

Job description

OTE

Overview

Chester Vauxhall and Kia

Monday to Friday 8am to 6pm, plus weekends as required

Salary (depending on experience) up to £130,000 OTE including basic plus bonus

A rare and exciting opportunity has become available for a driven and talented leader to join our team as General Manager for our multi-brand dealership based in Chester.

Your role as GM will be to effectively manage the resources within our Vauxhall & Kia site to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels. This is a fantastic role for the right person to put their talents to the test by enhancing this already successful business.

You will lead a highly motivated team in delivering world-class customer service experiences, communicating, team building, and coaching your managers and colleagues.

Key Responsibilities

• Develop a customer service-driven environment and culture through regular communication, team building, and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers, reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration

Experience / Skills Required

We are looking for someone who is already operating at General Manager / Head of Business level or is an experienced Automotive Manager looking to take their career in the industry to the next level. It is essential that you have experience working with premium brands.

You'll be someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers.

Our General Manager will be a proactive individual with a positive can-do attitude, genuinely valuing the importance of the customer to the sustainability of the business. As representatives of Nissan, all our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honors the Brand values and supports their Brand strategy.

We're anticipating a high volume of applications for this role, so if this sounds like your ideal position, apply today!

About us

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognizing the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits

• Competitive salaries with structured pay scales and progression opportunities
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers for vision care needs
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing
• Dental insurance for routine dental care and unexpected treatments
• Critical illness cover for peace of mind during life's challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance for confident exploring
• Access to home and technology vouchers
• Byond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing our people with specific manufacturer brand and management training to enhance career development. We have a great team, and we celebrate success at all levels.

Lookers and Charles Hurst are equal opportunities employers, committed to a discrimination-free, inclusive working environment where everyone can reach their full potential.

If your application is successful, we will conduct relevant employment checks, including verifying recent employment, address, credit history, and a standard criminal record check. For roles requiring driving, a driving license check will also be carried out. All offers of employment are subject to a 6-month probation period from your start date.