General Manager

Eden Hotel Collection; Chaddesley Corbett; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate General Manager for a prestigious hotel renowned for its fine dining and exceptional service. This role offers a unique blend of leadership and commercial opportunities, allowing you to shape the guest experience while maximizing profitability. With a supportive environment that prioritizes employee development and wellbeing, you will inherit a talented team eager to thrive under your guidance. This is your chance to make a significant impact in a role that balances career ambition with quality of life, all within a values-driven organization committed to excellence.

Benefits

Bonus potential up to 10%

31 days of leave

Private healthcare

Death in Service benefit

Leadership coaching

Exclusive discounts

Wellbeing resources

Sustainable commuting options

Qualifications

• Proven experience as General/Hotel Manager in a luxury hotel.
• Strong financial skills with a focus on maximizing profitability.

Responsibilities

• Lead the hotel team to deliver exceptional guest experiences.
• Drive sales and marketing initiatives to enhance revenue.

Skills

Leadership Skills

Financial Acumen

Sales and Marketing

Guest Satisfaction Focus

Team Development

Commercial Mindset

Job description

Job Description: General Manager at Brockencote Hall Hotel

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Respectively - no agencies please.

What you’ll be doing

It’s a special moment in time at Brockencote Hall Hotel – the most intimate of our Eden Hotel Collection, but one with real character, soul, and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.

We’re looking for a General Manager who’s ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You’ll be inheriting an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme – and we’re proud to say we’ve created a culture where people thrive.

We’re a business that truly believes in developing its people. Our current General Managers have celebrated 11 promotions between them and an average tenure of 12 years – a proud statistic for us and something we’re committed to continuing.

As General Manager, you'll have the opportunity to make your commercial mark – from weddings to events, and F&B to occupancy supported by central support functions.

With the hotel fully operational 5 days out of 7, it’s one of those rare roles in hospitality where quality of life and career ambition can genuinely go hand in hand.

What You’ll Need

• Proven recent experience as General/Hotel Manager or a DGM with significant experience within a red star luxury hotel environment, to 3 AA Rosette food standards.
• Financially astute with a keen eye for numbers, driven to maximise sales and profitability through creative sales and marketing activity.
• Exceptional leadership skills with a proven track record of recognising and developing talent to retain your team.
• A commercial mindset with the ability to spot and unlock revenue opportunities.
• Highly credible with the ability to develop relationships across all levels of the business, influencing success and collaborating with support teams.
• A genuine passion for hospitality, with guest satisfaction at the heart of every decision.
• Experience within a strong weddings environment is an advantage.

What’s in it for you?

Join Eden Hotel Collection and enjoy our award-winning approach to employee wellbeing, engagement, and recognition, including:

• Bonus potential of up to 10% of salary
• Generous Time Off: 31 days of leave, increasing to 33 with service
• Family-focused benefits: Private healthcare, Death in Service benefit of 4x salary
• Leadership coaching and personal development opportunities
• Exclusive discounts & perks at retailers, gyms, restaurants, and more
• Access to wellbeing resources and financial planning tools
• Sustainable commuting options and exclusive hotel perks
• Recognition platforms and support for wellbeing and growth

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters, with regular surveys and actions based on your feedback. Our sustainability focus and values of Heart, Honesty, Spirit, and Team guide us. We welcome talent from all backgrounds and encourage applications from underrepresented groups, parents, people with disabilities, and diverse perspectives.

Join us to experience what it means to work for a values-led, award-winning employer. Follow us on LinkedIn to get a flavor of Eden Hotel Collection.