General Manager

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Company Achievements

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

Respectively - no agencies please.

Job Overview

It’s a special moment in time at Brockencote Hall Hotel – the most intimate of our Eden Hotel Collection, but one with real character, soul, and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.

We’re looking for a General Manager who’s ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You’ll inherit an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme. We’re proud to have created a culture where people thrive.

We believe in developing our people. Our current General Managers have celebrated 11 promotions between them, with an average tenure of 12 years. We’re committed to continuing this legacy.

Key Responsibilities

As General Manager, your focus will be on delivering exceptional guest experiences, maintaining our reputation for fine food, heartfelt service, and beautiful surroundings. You’ll also have the opportunity to make your commercial mark through weddings, events, F&B, and occupancy, supported by a strong team and central support functions.

This role offers a balanced quality of life and career ambition, with the hotel fully operational 5 days out of 7 each week.

Candidate Requirements

• Proven recent experience as General/Hotel Manager or a DGM with significant experience within a luxury hotel environment, delivering 3 AA Rosette standards.
• Financial acumen with a desire to maximise sales and profitability through creative sales and marketing activities.
• Exceptional leadership skills, with a track record of recognising and developing talent to retain teams.
• A commercial mindset with the ability to identify and unlock revenue opportunities.
• Credibility to develop relationships across all levels of the business, influencing success and collaborating with support offices.
• A genuine passion for hospitality, with guest satisfaction at the core of decision-making.
• Experience in a wedding-focused environment is an advantage.

What’s in it for you?

We offer a range of benefits reflecting our people-focused approach:

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Family-Focused Benefits: Private healthcare, family cover options, and Death in Service of 4x salary.
• Personal Development: Leadership coaching and growth opportunities.
• Discounts & Perks: Savings at retailers, gyms, restaurants, and more.
• Wellbeing Centre: Access to health and wellness resources.
• Health & Wellness Plans: Dental, vision, alternative care, and GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure.
• The Happy Hub: Recognition platform for rewards and celebrations.
• Genuine Wellbeing Support: Support for mental, physical, and financial health.
• Employee Communications: Stay connected through Eden Engage.
• Grow with Eden: Apprenticeships and leadership programs.
• Family-Friendly Policies: Enhanced leave and support for key life moments.
• Everyday Essentials: Free parking and meals on duty.

Our Culture

We foster an inclusive workplace where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys to gather your input.
• Real Action: “You said, we did” initiatives.
• Sustainability Focus: Employee champions at each hotel and HQ.

We’re members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team. We welcome talent from all backgrounds, perspectives, and experiences, encouraging applications from underrepresented groups, parents, people with disabilities, and diverse perspectives. Join us to work for a values-led, award-winning employer.