General Manager

Shepherd Neame; Carshalton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Shepherd Neame, Britain's oldest brewer, seeks a vibrant General Manager to lead a team in a hospitality setting. Candidates should have experience managing teams and a track record of excellent customer service. The role offers competitive salary, private accommodation options, and various discounts and benefits within the company.

Benefits

Competitive annual salary package

Private live-in accommodation (if required)

Early wage withdrawal scheme

25% discount on food and drink at Shepherd Neame Managed Houses

25% discount on overnight Managed House Hotel bookings

Up to 40% discount on select purchases at the Visitor Centre Shop

Access to Workplace Mental Health Platform

Company pension plan

Opportunities to develop and move within pubs, brewery, and support offices

Qualifications

• Previous experience managing a team within a hospitality or service-led environment.
• Vibrant personality and strong leadership skills.
• Ability to drive growth and customer satisfaction.

Responsibilities

• Act as a brand ambassador and foster an inclusive culture.
• Lead and develop the team to deliver excellent customer service.
• Meet key business objectives while driving growth.

Skills

Team Management

Customer Service

Leadership

Job description

Shepherd Neame is seeking a General Manager with a vibrant personality to join our team. If you have previous experience managing a team within the hospitality or service-led environment and are looking for a new and rewarding challenge, this could be the perfect opportunity for you.

As a brand ambassador, you will foster an inclusive culture, lead and develop your team to deliver excellent customer service consistently. With support from your Operations Manager, you will aim to meet key business objectives at your site while driving growth, customer satisfaction, and success.

WHAT'S IN IT FOR YOU?

• Competitive annual salary package
• Private live-in accommodation (if required)
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases at the Visitor Centre Shop in Faversham
• Sheps Hut discounts and offers at high street shops and services
• Access to Workplace Mental Health Platform
• Company pension plan
• Opportunities to develop and move within our pubs, brewery, and support offices

Shepherd Neame, Britain’s oldest brewer, combines tradition with innovation. We are an independent, flexible, and agile business, thriving on our core values:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Based in Faversham, Kent for over 300 years, Shepherd Neame is an independent family business with an award-winning visitor centre and over 300 pubs and hotels across London and the South East. We employ around 1,500 team members across our pub estate and 270 at our brewery and support offices.

We value diversity, equality, and inclusion. We welcome applications regardless of age, disability, ethnicity, gender, religion, or sexual orientation, and are committed to providing an inclusive, supportive environment where everyone can thrive.