General Manager

BaxterStorey UK; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality service provider in Bristol seeks a dynamic manager to oversee a café and events space. The role emphasizes team leadership, customer satisfaction, and a focus on business performance. Ideal candidates should have experience in hospitality, strong financial acumen, and the ability to inspire a team. This position promises a chance to impact service excellence and creativity in a collaborative environment.

Benefits

Opportunities for professional development

Inclusive work environment

Supportive team culture

Qualifications

• Previous experience in commercial hospitality and event operations.
• You draw satisfaction from managing, training, and supporting a team.
• Financially astute with the ability to create and maintain budgets.

Responsibilities

• Manage both a daytime café and an evening events space.
• Work alongside the account manager and head chef.
• Lead, inspire, and support your team to deliver exceptional standards.

Skills

Experience in commercial hospitality

Passion for food and customer service

Training and team support

Analytical and financial skills

Delegation and influencing skills

Organizational abilities

Communication skills

Solution-oriented perspective

Strategic thinking

Job description

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• A hands on role that requires the managing of both a daytime cafe and an evening events space working with the account manager to deliver exceptional products and services throughout
• Work along side both the account manager and head chef to drive the business forward with a commercial mindset focussing on both tenants and the general public
• Work with the building management team in ensuring that a high level of catering is delivered at all times across all floors.
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborativerelationships & communication methods with clientsand other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Job Description

• A hands on role that requires the managing of both a daytime cafe and an evening events space working with the account manager to deliver exceptional products and services throughout
• Work along side both the account manager and head chef to drive the business forward with a commercial mindset focussing on both tenants and the general public
• Work with the building management team in ensuring that a high level of catering is delivered at all times across all floors.
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborativerelationships & communication methods with clientsand other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Previous experience in commercial hospitality and event operations
• Have a contagiouspassion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.