General Manager

Hines; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in real estate investment seeks a General Manager for student accommodation in Bristol. This role focuses on delivering exceptional resident experiences while achieving operational and financial targets. The ideal candidate will possess strong leadership skills, a solid educational background, and a proactive approach to operational excellence.

Benefits

Competitive pay

Generous leave

Training and development

Qualifications

• Strong written and numerical skills.
• Excellent communication abilities at all levels.
• Deep understanding of operations management.

Responsibilities

• Lead regional teams across student accommodation sites.
• Manage refurbishments and operational projects.
• Ensure compliance with legislation including Health & Safety.

Skills

Written communication

Numerical skills

Operations management

Microsoft Office

Customer service

Education

Solid educational background

Tools

Property management software

Job description

Overview

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, dedicated to creating memorable experiences in our communities by investing in our people, facilities, and brand. We offer a unique professional environment focused on student homes, not just student rooms, and are committed to continuous improvement through feedback from our teams, residents, and partners. Our goal is to provide safe, enjoyable places to live and work.

Responsibilities

Role Profile

As General Manager, you will lead your team to deliver exceptional experiences for residents while achieving operational, financial, and business performance targets. You will implement company strategies related to property management, driving improvements and operational excellence.

• Lead regional teams across student accommodation sites with strategic vision.
• Manage refurbishments and operational projects, ensuring clear direction and stakeholder buy-in.
• Ensure compliance with legislation including Health & Safety, Data Protection, and Privacy laws.
• Build and maintain relationships within private and academic sectors.
• Grow client business by identifying opportunities and understanding external needs and internal capabilities.
• Take financial responsibility for all sites, aiming for continuous bottom-line improvement.
• Oversee rent collection, financial reporting, and invoice processing.
• Prioritize customer needs in decision-making processes.
• Represent customer interests within the organization to inform decisions.
• Create a positive, high-support, high-challenge workplace culture aligned with brand values.
• Identify and lead initiatives to improve overall operations and success.
• Develop market knowledge, including understanding university environments and competitors.
• Monitor leasing performance, prepared to discuss metrics and respond to shifts with strategic adjustments.
• Lead facilities team to maintain property standards and safety.
• Conduct safety inspections and update safety management systems regularly.
• Ensure properties are safe environments for living and working.
• Organize H&S training focusing on emergency procedures and risk management.
• Coordinate with external authorities on safety guidelines and best practices.

Qualifications

Person Specification

• Approachable, professional, responsive, and dedicated with a solid educational background.
• Strong written and numerical skills.
• Excellent communication abilities at all levels.
• Deep understanding of operations management and effective implementation skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with property management software is essential.

Closing

At Hines, we aim for excellence as a global real estate investment leader, believing that real estate is fundamentally about people. Our diverse portfolio includes assets across living, office, retail, mixed-use, logistics, and life sciences, valued at over $93.2 billion. We combine local expertise with global insights, taking calculated risks to exceed expectations and tailor solutions for our clients.

Our projects enhance cities and promote sustainability, but our true strength lies in our 5,000 employees across 30 countries, drawing on a 65-year history to drive progress. We invest heavily in our people through training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive.

Hines was named one of Fast Company’s Most Innovative Companies for 2024. We are an equal opportunity employer committed to diversity. Please no third-party inquiries, calls, or emails regarding this position.