General Manager

BaxterStorey; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality provider seeks a passionate General Manager to lead a new establishment in Bristol. This role involves driving exceptional customer experiences and supporting team development in a vibrant and collaborative environment. The ideal candidate will combine hospitality expertise with strong leadership and commercial capabilities.

Benefits

Bespoke training and development opportunities

Pension and life insurance

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Experience in corporate hospitality and venue management essential.
• Passion for food and customer service is critical.
• Analytical skills for budget management and driving performance.

Responsibilities

• Lead and inspire direct reports for exceptional service standards.
• Build positive relationships with clients and stakeholders.
• Achieve business KPIs including Health, Safety, and Financials.

Skills

Leadership

Team Motivation

Commercial Awareness

Customer Service

Education

Experience in corporate hospitality and venue management

Job description

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• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

The ideal candidate will have had experience in both corporate hospitality and high street venue management. A state of the art new building comprising of a public-facing Café/food hall on the ground floor and a business lounge/event bar and terrace on the seventh floor. We are looking for an experienced, passionate operator with commercial selling experience within their repertoire. Potential customer base will be circa 1,800 but this will be a staggered influx into the building over the next 6 months so key impetus is building relationships and solid foundations now.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborativerelationships & communication methods with clientsand other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Commerciallyfocussed
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Previous experience commensurate with role
• Have a contagiouspassion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.