General Manager

Equans; Brentford; On-site; GBP 60,000 - 85,000; Full time

Job summary

Equans is hiring a General Manager for North Middlesex University Hospital. This full-time role involves managing the delivery of Hard FM services, ensuring efficient operations, and upholding service quality standards. Ideal candidates will have PFI and healthcare experience, along with strong leadership and commercial skills.

Benefits

25 days annual leave (+ public holidays)

Life Cover equivalent to 2 times annual salary

Gym membership discounts

Cycle to work scheme

Employee Assistance Program and mental wellbeing app

Qualifications

• Previous experience of PFI within a healthcare setting.
• Desirable-a technical background.
• Previous experience within Hard FM.

Responsibilities

• Responsible for delivery of hard services to the highest standard.
• Assist with management of contractual performance and financial controls.
• Recruit, select, motivate and manage service teams.

Skills

Customer service

Stakeholder management

Leadership

Commercial acumen

Project management

Job description

Equans is looking for a General Manager to join our team at North Middlesex University Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company car or allowance, bonus and benefits package.

The post holder will be responsible for the management and delivery for the NMUH contract. To facilitate Hard FM activities undertaking the functional, technical and management aspects of the FM contract with respect to planned/reactive maintenance, project work and lifecycle programme requirements.

We are looking for a natural leader with excellent customer service and stakeholder management skills. The ideal candidate will have previous PFI and healthcare experience, strong commercial and contractual acumen, knowledge and understanding of project management, particularly lifecycle and variations.

What will you deliver?

• Responsible for the delivery of hard services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements
• To assist with the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services under your control are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings
• To recruit, select, motivate and manage the service teams where appropriate and to ensure continual training and staff development
• To lead and manage service delivery and customer contact, to ensure the provision of highest impressions of quality, customer care, proactivity and professionalism to our customer/clients and staff
• To manage the business cost effectively with respect to supply chain efficiency in order to achieve best value for money in the procurement of services and goods
• To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Complete all associated paperwork and conduct regular service review meetings
• To submit quotations, estimates and tenders for additional work as requested and to be responsible for the preparation, accuracy and processing of all accounts following completion of projects/events, in accordance with company guidelines and procedures
• To manage resource requirements for the Hard FM service, including the provision of labour and materials
• To ensure compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times
• To implement, monitor and audit the planned maintenance programmes in accordance with contract specification, tailoring frequencies to suit equipment utilisation

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience of PFI within a healthcare setting
• Desirable-a technical background
• Previous experience within Hard FM
• Project Management
• Commercial acumen
• Understanding complex contracts and large scale audits
• Excellent customer service and stakeholder management kills
• Understanding internal / external stakeholders & partners and their requirements
• Excellent motivation and influencing skills with a proactive approach

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.