General Manager

Jackson Hogg; Bradford; On-site; GBP 90,000 - 140,000; Full time

Job summary

Jackson Hogg is recruiting a General Manager for a client based in Bradford to lead the joinery division. You will oversee operations, commercial performance, and strategic development, balancing manufacturing excellence with project delivery and customer engagement.

You will provide visible leadership across factory, technical, project management and installation teams while driving continuous improvement, productivity and profitability.

Qualifications

• Proven leadership experience within: Architectural joinery / Bespoke joinery manufacturing / Commercial interiors
• Strong commercial and financial acumen
• Experience managing budgets, operational performance and profitability
• Track record of improving productivity, efficiency and customer outcomes
• Experience operating within a customer-focused manufacturing environment

Responsibilities

• Lead all day-to-day operations across manufacturing, technical and installation functions.
• Ensure production plans are aligned to customer and project delivery requirements.
• Drive a culture of accountability, safety, quality and continuous improvement.
• Monitor operational KPIs including productivity, utilisation, OTIF delivery and quality performance.
• Identify and remove operational bottlenecks to improve business performance.
• Deliver revenue, gross profit and EBITDA targets; support division growth strategy.
• Work closely with customers, contractors, architects and design partners to strengthen relationships.
• Champion customer satisfaction and long-term partnership development.
• Contribute to future direction of the Joinery Division and oversee investments in people, equipment and systems.

Skills

Leadership

Commercial acumen

Budget management

Project delivery

Customer engagement

Strategic planning

Operational leadership

People development

Job description

Jackson Hogg is delighted to be recruiting a General Manager for one of our clients based in Bradford, leading their joinery division.

Reporting directly to the Owner, the General Manager will take full responsibility for the operational, commercial and strategic performance of the division, ensuring the business continues to deliver exceptional quality, customer service and financial results.

This role requires a leader who can successfully balance manufacturing excellence with project delivery, customer engagement and commercial performance.

The successful candidate will provide visible leadership across the factory, technical, project management and installation teams whilst driving continuous improvement, productivity and profitability.

Key Responsibilities

Operational Leadership

• Lead all day-to-day operations across manufacturing, technical and installation functions.
• Ensure production plans are aligned to customer and project delivery requirements.
• Drive a culture of accountability, safety, quality and continuous improvement.
• Monitor operational KPIs including productivity, utilisation, OTIF delivery and quality performance.
• Identify and remove operational bottlenecks to improve business performance.

Commercial Performance

• Deliver agreed revenue, gross profit and EBITDA targets.
• Support the development and execution of the division's growth strategy.
• Work closely with customers, contractors, architects and design partners to strengthen relationships and identify opportunities.
• Improve project profitability through effective planning, resource allocation and cost control.
• Support pricing, tender reviews and commercial decision-making.
• Lead, coach and develop functional leaders and wider teams.
• Build a high-performance culture based on accountability, collaboration and customer focus.
• Drive employee engagement and succession planning across the division.
• Promote strong communication and visibility across all departments.

Project & Customer Delivery

• Ensure projects are delivered safely, on time, within budget and to the required quality standards.
• Work closely with project and installation teams to ensure successful site execution.
• Act as a senior point of contact for key customers where required.
• Champion customer satisfaction and long-term partnership development.

Strategic Development

• Contribute to the future direction of the Joinery Division.
• Drive operational excellence initiatives and process improvements.
• Support investment decisions relating to people, equipment and systems.
• Build capability and structure to support future growth.

Candidate Profile

• Proven leadership experience within: Architectural joinery / Bespoke joinery manufacturing / Commercial interiors
• Strong commercial and financial acumen.
• Experience managing budgets, operational performance and profitability.
• Track record of improving productivity, efficiency and customer outcomes.
• Experience operating within a customer-focused manufacturing environment.

Personal Attributes

We are looking for an individual who is:

• Commercially astute and results-driven.
• A visible and hands-on leader.
• Highly organised and operationally disciplined.
• Customer focused with strong relationship-building skills.
• Pragmatic, solutions-oriented and resilient.
• Collaborative and capable of bringing teams together.
• Comfortable operating within a fast-paced, project-led environment.
• Passionate about developing people and building capability.