General Manager

Farmhouse Inns; Birmingham; On-site; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts across brands

Employee assistance program

Wagestream access

Retail discounts

Job summary

Farmhouse Inns is seeking a General Manager in the United Kingdom to lead a pub with a strong focus on delivering exceptional customer experiences and sales growth. You will manage and develop the team, uphold brand standards, and ensure safe, welcoming service.

Ideal candidates will have prior General Manager experience in hospitality or fast-paced settings, strong English communication, and the ability to drive profitability while maintaining high service levels.

Qualifications

• Very high standards and attention to detail in day-to-day pub operations.
• Excellent communication and leadership abilities.
• Business savvy with a keen eye for P&L control.
• Embrace individuality and care for others, the pub, and the environment.
• Previous General Manager experience is desirable; a hospitality/retail background helps.

Responsibilities

• Grow pub sales with the management team.
• Lead by example to deliver amazing customer experiences.
• Recruit and develop your team to ensure knowledge and delight customers.
• Uphold brand standards and ensure customer and team safety at all times.
• Obtain or be able to acquire a personal license.

Skills

Leadership

Communication

P&L management

Customer service

People development

Brand standards

English proficiency

Strategic planning

Job description

• Salary for Advertising: £42,000 - £46,000 + Bonus

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle-up our perfectly crispy roast potatoes, and bake and hand-decorate our giant cakes in our kitchen every day.

Job Description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What you'll bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.