General Manager

The Lounges; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Un leader exceptionnel est recherché pour diriger une équipe dans un bar dynamique au sein d'une entreprise en pleine croissance. Vous serez responsable de l'expérience client et de la gestion de votre équipe pour garantir un environnement de travail unique et engageant. Les avantages comprennent des congés, des bonus réalisables et un support pour le développement personnel.

Benefits

Congés payés

Remises pour le personnel à partir du premier jour

Primes réalisables

Fête du personnel événementielle

Soutien émotionnel et pratique

Pension d'entreprise

Qualifications

• Expérience en tant que General Manager, Assistant Manager ou rôles similaires.
• Approche axée sur les résultats et les KPIs.
• Capacité à former et recruter des équipes de front of house.

Responsibilities

• Diriger l'équipe pour garantir des services de qualité.
• Gérer les opérations du bar et préparer les aliments et boissons.
• Assurer la satisfaction du client à chaque visite.

Skills

Leadership

Gestion de l'équipe

Gestion des KPI

Service Client

Education

Expérience en gestion dans un bar ou un restaurant

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram

INDLS