General Manager

Frasers Group; Bilton; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Free Gym membership

20% staff discount across FrasersGroup

Monthly recognition through Everlast &

Funded Level 3 & Level 5 Management &

Job summary

Everlast Gyms, part of Frasers Group, is seeking a General Manager to own club performance, lead on sales, service, operations and people development. You will drive member experiences while delivering sustainable business growth and succession planning across a high-performing team.

You will report to the Area Manager and shape an environment where colleagues thrive, members achieve goals and commercial results follow, with a hands-on leadership approach on the gym floor.

Qualifications

• Minimum one year's management experience within the fitness, leisure, hospitality or retail sectors.
• Proven experience leading and developing successful teams.
• Strong commercial awareness with a track record of achieving business targets.
• Excellent communication and leadership skills.
• Ability to analyse performance data and drive improvements.
• Positive, resilient and solutions-focused mindset.
• Flexible to work evenings, weekends and Bank Holidays when required.
• Experience within a fitness or leisure environment.
• Level 2 Fitness Qualification.
• Understanding of membership sales, retention and club operations.
• Pool plant and Health & Safety experience.

Responsibilities

• Lead and develop high-performing teams across all club operations.
• Drive membership growth, retention and profitability through strong sales leadership.
• Oversee daily, weekly and monthly operational processes and standards.
• Ensure Health & Safety compliance and risk management.
• Maintain high standards of presentation, cleanliness and customer experience.

Skills

Leadership

Sales leadership

People development

Communication

Data analysis

Fitness industry experience

Operational excellence

Customer service

Flexibility

Health & safety awareness

Education

Level 2 Fitness Qualification

Job description

Lead a High-Performing Club. Drive Results. Develop People.

At Everlast Gyms, we're building market-leading fitness clubs powered by exceptional people.

As a General Manager, you'll take full ownership of your club's performance, leading across sales, service, operations and people development. You'll create an environment where colleagues thrive, members achieve their goals and commercial results follow.

This is a hands-on leadership role where you'll lead from the front, inspire high-performing teams and deliver an outstanding member experience while driving sustainable business growth.

Reporting into the Area Manager, you'll be accountable for every aspect of club performance, from membership growth and profitability to operational excellence and colleague development.

Why Join Everlast Gyms?

• Free Everlast Gyms membership
• 20% colleague discount across all Frasers Group brands
• Monthly recognition through Everlast Champions and Frasers Champion programmes
• Funded qualifications including Level 3 and Level 5 Management & Leadership
• Ongoing leadership, commercial and fitness product development
• Opportunities to expand your fitness knowledge and deliver PT or Group Training sessions
• Clear progression opportunities within a growing national business
• Be part of a high-performance culture that rewards ambition, ownership and results

Job Description

The Role

As General Manager, you'll be responsible for the overall performance and day-to-day operation of your club.

You'll lead a team focused on delivering exceptional member experiences, commercial success and operational excellence while creating a culture built on accountability, development and continuous improvement.

Lead & Develop High-Performing Teams

• Recruit, develop and retain talented colleagues across all areas of the club
• Create a culture of accountability, engagement and high performance
• Deliver regular coaching, development and performance conversations
• Support succession planning and career progression within your team
• Lead by example through visibility, professionalism and energy

Drive Commercial Performance

• Own club performance across memberships, retention, secondary spend and profitability
• Deliver sustainable membership growth through strong sales leadership
• Monitor KPIs and identify opportunities to improve performance
• Support the delivery of local marketing and member acquisition initiatives
• Take ownership of revenue growth and commercial decision-making
• Create a welcoming, engaging and inclusive environment for every member
• Ensure consistent delivery of Everlast Gyms' member experience standards
• Build a culture that puts members at the centre of every decision
• Drive member satisfaction, engagement and retention
• Lead by example on the gym floor and within the club

Operational Excellence

• Oversee all daily, weekly and monthly operational processes
• Ensure company standards are maintained across every area of the club
• Drive exceptional presentation, cleanliness and safety standards
• Ensure company initiatives, programmes and campaigns are delivered successfully
• Maintain effective cost control and operational efficiency

Compliance & Health & Safety

• Take responsibility for Health & Safety and regulatory compliance
• Ensure all company policies and procedures are followed
• Oversee pool plant operations where applicable
• Manage risk effectively while maintaining a safe environment for members and colleagues

Qualifications

What We're Looking For

• Minimum one year's management experience within the fitness, leisure, hospitality or retail sectors
• Proven experience leading and developing successful teams
• Strong commercial awareness with a track record of achieving business targets
• Excellent communication and leadership skills
• Ability to analyse performance data and drive improvements
• Positive, resilient and solutions-focused mindset
• Flexible to work evenings, weekends and Bank Holidays when required
• Experience within a fitness or leisure environment
• Level 2 Fitness Qualification
• Understanding of membership sales, retention and club operations
• Pool plant and Health & Safety experience

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to creating world-class fitness environments whilst investing in our people, products and facilities. This is an opportunity to lead a business, develop exceptional talent and make a real impact within a growing national fitness brand.

To succeed with us, you'll embody our principles:

Think Without Limits

Challenge convention, identify opportunities and continuously raise standards.

Own It and Back Yourself

Take responsibility, drive performance and lead with confidence.

Be Relevant

Create meaningful experiences for members, colleagues and communities.