General Manager

Staffline Recruitment (NI) Ltd.; Belfast; Hybrid; GBP 41,000 - 45,000; Full time

Job summary

A leading recruitment services provider in Belfast is seeking a General Manager to oversee business support services. The role involves managing a small team, ensuring operational excellence, and enhancing client relationships in a hybrid work environment. Ideal candidates will have strong leadership abilities, budget management experience, and a degree in Business Management. This position offers an annual salary of £41,511 - £44,711.

Benefits

Work From Home

Qualifications

• Degree or equivalent qualification in business management, operations, or a related field.
• Proven experience in managing services, teams, or projects in a client-focused environment.
• Strong leadership and people management skills to motivate and develop staff.

Responsibilities

• Oversee management and performance of business support and HR consultancy services.
• Develop operational processes to ensure excellent customer service.
• Lead marketing and promotional activities to grow awareness of services.

Skills

Leadership

Organizational Skills

Communication

Budget Management

Education

Degree in Business Management or related field

Tools

Microsoft Office

CRM Systems

Job description

Overview

General Manager

Belfast (Hybrid working available)
£41,511 - £44,711 per annum (normally appointed at start of scale)
Full-time, 35 hours per week

We're seeking a confident and highly organised professional to lead the development and delivery of business support services for our client.

As General Manager, you'll play a pivotal role in driving operational excellence, strengthening client relationships, and growing our customer base. You'll oversee service delivery, manage a small team, and coordinate a trusted network of Associate Partners to ensure the highest standards of customer experience.

This is a fantastic opportunity for someone who combines operational rigour with strategic thinking - someone who can deliver both day-to-day service excellence and long-term business growth in a values-led environment.

Responsibilities

• Oversee the day-to-day management and performance of business support and HR consultancy services.

• Develop and implement efficient operational processes and service-level agreements to ensure excellent customer service.

• Monitor key performance indicators (KPIs) and prepare reports to support management decision-making.

• Lead marketing and promotional activity to grow awareness and engagement with our job portal and recruitment services.

• Build and maintain relationships with clients, partners, and stakeholders across the voluntary, community, and small business sectors.

• Represent the organisation at events, conferences, and networking opportunities.

• Manage budgets effectively, ensuring value for money and sound financial control.

• Lead, support, and develop team members, fostering a collaborative and high-performing culture.

Essential Criteria

• A degree or equivalent qualification and/or significant experience in business management, operations, or a related field.

• Proven experience of managing services, teams, or projects in a customer- or client-focused environment.

• Strong leadership and people management skills, with the ability to motivate, support, and develop staff.

• Excellent organisational and planning abilities, with a track record of meeting deadlines and managing multiple priorities.

• Strong communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.

• Experience of budget management and financial reporting.

• Proficiency in Microsoft Office and digital tools, with confidence using CRM or data management systems.

• A flexible approach with the ability to occasionally travel and work outside normal hours when required.

Desirable Criteria

• Experience in the voluntary and community sector or small business environment.

• Experience in marketing, business development, or client growth strategies.

• Knowledge of HR or consultancy service delivery.

Experience in the voluntary or community sector would be an advantage, but isn't essential - we're looking for a motivated, adaptable professional who shares our commitment to delivering exceptional service and supporting positive social impact.

Please contact Ellen at Staffline for more details.

Benefits

Work From Home