General Manager

Sporting House; Batley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading leisure company is seeking a passionate General Manager for their premium learn-to-swim centres led by Olympians. The role involves overseeing operations, delivering exceptional swimming lessons, managing teams and budgets, and driving business growth. Ideal candidates should have strong leadership skills and a passion for swimming.

Benefits

Performance related bonus potential

Birthday off

Bright and colourful work kit

Discount on swimming lessons for family and friends

Employee recognition scheme, rewards and team events

Monthly staff training and collaboration

Multiple Training and qualification opportunities

Qualifications

• Experience with Key Performance Indicators and P&L accounts.
• Strong leadership skills with team management experience.
• Good decision maker, with organizational and business development skills.

Responsibilities

• Lead operations, customer journey, and business of the swim facility.
• Plan, deliver and monitor the swim programme.
• Inspire, develop, and lead the team to provide high service standards.

Skills

Communication

Leadership

Customer Service

Budget Management

Interpersonal Skills

Tools

Microsoft Office

CRM systems

Job description

Our Olympians need you!

Two-time Olympic Gold Medallist, Rebecca Adlington is looking for the best talent in Leisure. With continued successful growth across our business we’re currently recruitingfor an experiencedswim! General Manager who is passionate about creating a world class environment for learn to swim, in bespoke learn to swim centres. This is an integral role to not only the day to day operating of the centres, but the bigger vision to change the way learn to swim is delivered in the UK. If you have a passion for swimming and developing your management position in the leisure industry, this is the role for you.

History of swim!

Olympians Rebecca Adlington, Steve Parry, and Adrian Turnerare behind the creation ofswim! the UK's leading premium learn to swim experience in the country. We are using bespoke facilities to deliver a high-quality swimming provision to children aged 0-11. At swim!our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children. Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our uniqueswim!awards to celebrate your child’s achievements. All of this comes with a simple online booking process with no need to rebook every few weeks.

Specific responsibilities

• Lead the operations, customer journey, team and business of your swim!facility
• Plan, deliver and monitor theswim!programme
• Create and lead the industry with high standards of service to consistently deliver premium swimming lessons and support services to every customer
• Recruit the venues teaching and operating team identifying and securing local talent
• Inspire, develop and lead a team to provide the highest level of service and customer experience, oversee all training and development ensuring they are aligned to swim! values
• Be accountable for the annual income revenue budget and profit & loss accounts
• Use your initiative to drive revenue streams and secondary spend forswim!
• Manage all health & safety documentation ensuring day to day legal compliance and best practise is always a priority
• Develop and deliver the facilities maintenance plan to ensure appropriate maintenance is in place to safeguard the venue
• Abide by a code of conduct and carry out duties in accordance withswim!site policies
• Attend regular meetings with the swim! senior management team to provide updates on theswim!balance scorecard
• Support with the future business strategy maintaining a commercial focus in support of marketing initiatives and plans to open newswim!centres
• Effectively network with key partners, identifying and building successful links in the local community

Person Specification

• Strong written and oral communication and numeracy skills
• Knowledge of sports/ activity programming and programme management
• Customer service focused, demonstrates a committed approach to quality of standards
• Commercially driven with experience of working with Key Performance Indicators, P&L accounts and balanced scorecards
• Experience of managing teams and demonstrating strong leadership skills
• Ability to elicit cooperation from team members, suppliers and other internal departments
• Able to define operational key performance indicators and articulate these to others
• Ability to manage budgets effectively
• Outstanding interpersonal skills to support effective working relationships at all levels
• Good decision maker with great organisational and business development skills
• Good working knowledge of Microsoft Office and CRM systems
• Passion for sport, physical activity and health
• This role has out of hours and key holder responsibility

Employee Benefits

• Performance related bonus potential
• Birthday off
• Bright and colourful work kit
• Discount on swimming lessons for family and friends
• Employee recognition scheme, rewards and team events
• Monthly staff training and collaboration
• Multiple Training and qualification opportunities