General Manager

The Lounges; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a General Manager to lead their team in Ashford. This role involves overseeing operations, ensuring customer satisfaction, and delivering great service while managing KPIs. The position offers significant perks including overtime pay, staff discounts, and personal development opportunities.

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as General Manager, Assistant Manager, or Restaurant Manager.
• Familiar with managing KPIs for optimal performance.
• Skilled in training and recruiting front of house teams.

Responsibilities

• Lead the team to deliver great shifts and customer experience.
• Manage operations within budget and safety standards.
• Ensure successful training and recruitment for the team.

Skills

Team Leadership

Customer Satisfaction

Operational Management

Recruitment and Training

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

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