General Manager

Corecruitment; Ashford; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company in the leisure sector is seeking a General Manager for their sports venue in Kent. This role involves overseeing daily operations, ensuring high standards in customer service and team management, and maximizing sales and profitability. The ideal candidate will have significant experience in hospitality management and a passion for sports, making a positive impact on both staff and guests.

Qualifications

• Experience managing a large team in a fast-paced environment.
• Proven track record of managing P&L budgets and driving sales.
• Genuine passion for hospitality and leadership.

Responsibilities

• Manage P&L budgets and drive sales effectively.
• Ensure high operational standards and customer satisfaction.
• Lead staff training and development initiatives.

Skills

Hospitality

Customer Service

Sales

Team Leadership

P&L Management

Job description

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General Manager – Sports and Leisure venue

Location: Kent

Fancy taking your Leisure experience to the next phase? Do you enjoy working in sports and Leisure environment? I am on the hunt for a General Manager to deliver successful day to day running of this large purpose-built sports arena. If you are an experienced GM Looking for a new challenge and have the ability to ensuring the business and team is operated to high standards of operational excellence, ambience and customer service, whilst maximising sales and profitability, and ensuring that policies and procedures. The General Manager should be front facing, and able to lead the team, setting a good example, and proactively driving sales through self-contrived initiatives, and personal impact.

Experience/Knowledge:

• Genuine passion for hospitality and ensuring that the teams they lead and work in share this.
• A love for food, drink, customer service and, above all else, people.
• An entrepreneurial spirit with bags of business savvy and self-drive, able to deal with ongoing innovation and the challenges of a start up business.
• Previous experience managing a large team, preferably in a fast-paced, branded operation.
• Proven track record of managing P&L budgets and driving sales.
• Able to run a multi-facet venue with multiple revenue streams.

Responsibilities:

• Responsible for managing P&L budgets and driving sales.
• Responsible for matters of HR, following company procedures,
• Facilitate the day-to-day delivery and smooth running of the venue
• Ensure that front and back of house areas are maintained to a high standard of organisation at all times.
• End of week reporting accounts and Operations Director.
• Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded.
• Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by regular checks of all areas of the venue.
• Working with the marketing and sales teams to help drive the business forward and deliver growing sales.
• Liaise with the kitchen, bar and reception teams on daily operations and customer events.
• Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training.
• Organise and support the training and development of all floor staff.
• Ensure all staff receives constructive performance reviews on a regular basis.
• Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health.
• Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching.

Personal attributes:

• Lots of personality and not afraid to use it!
• Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality.
• A confident and professional communication style with excellent interpersonal skills.
• A team player who can also work individually.
• Ability to work evenings and weekends where necessary.
• High attention to detail and strong numerical skills.
• Planning and organising self and others
• Customer Focused
• High Operational standards

For more details contact davidcorecruitment or call David Allen on 02077902666