General Manager

Audley Villages; Ascot; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retirement village company is seeking a General Manager to ensure top-quality service delivery at their village. The ideal candidate will have experience in a similar role, strong leadership abilities, and a passion for customer service. This position offers a competitive salary, work-life balance, and various benefits, including medical coverage and generous holiday allowances.

Benefits

Work life balance

Competitive salary

Company pension scheme with 5% contribution

33 days holiday

Bupa Private Medical

50% discount on food and drinks

Learning and development opportunities

Qualifications

• Previous experience in a similar role in a 4* or 5* establishment.
• Strong organisational and problem-solving skills.
• Confident communicator with team leadership experience.

Responsibilities

• Ensure outstanding quality and delivery of service across the village.
• Drive productivity, turnover, and profitability.
• Lead and manage all departments including Reception and Sales.

Skills

Leadership

Organisational skills

Problem-solving

Customer service

Communication

Job description

Overview

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. It's retirement, but not as the UK has known it.

Responsibilities

As our General Manager you will ensure the outstanding quality and delivery of service across the village. You will demonstrate a thorough knowledge and ability to drive productivity, turnover and profitability. You will be able to understand, plan and execute financial targets, plans for sales, profit and staff development.

Lead and manage all departments, including Reception, Sales, Food and Beverage, Leisure Club and Maintenance team.

Ideal Candidate

• Previous experience in a similar role in a 4* or 5* establishment is a must
• Natural leader and commercially astute, with strong organisational and problem-solving skills
• Passionate about customer service using a genuine and approachable manner
• Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business
• Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• Bonus
• Bupa Private Medical
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme and a lot more…

Equal Opportunity

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’