General Manager

Oyster Care Homes Limited; Aldershot; On-site; GBP 150,000 - 200,000; Full time

Job summary

A dedicated care home provider in Aldershot is seeking a General Manager to oversee operations at their new facility. The ideal candidate will manage care quality, recruit staff, and ensure compliance with regulations. This permanent position offers competitive pay, support for NVQ qualifications, and a job with purpose. Responsibilities include developing personalized care plans and maintaining high standards for residents' care. Flexibility in hours is required.

Benefits

Competitive rate of pay

Support for NVQ qualification

Fully funded enhanced DBS check

Pay Day Breakfast

Free Meal on Shift

Qualifications

• 5 years of experience in a care home environment preferred.
• 2 years of management experience preferred.
• Understanding of the Health & Social Care Act and Health & Safety legislation.

Responsibilities

• Manage the day-to-day operations of the care home.
• Develop care plans meeting individual Resident needs.
• Ensure compliance with all statutory and legal requirements.

Skills

Ability to control and manage budgets and accounts

Knowledge of the principles of sales and marketing

Skilled in the recruitment, selection and retention of staff

Leadership qualities

Excellent interpersonal skills

Caring disposition

Education

NVQ qualification in relevant field

Tools

Person Centred Software (PCS)

Job description

Merceode Lodge

Who are we?

Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

Your role will be based in Merceode Lodge which is well under construction and set to open in December 2025, as a result we are recruiting for key positions to ensure the smooth opening of the home.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

We are currently recruiting a General Manager, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met.

You will supervise, monitor and evaluate the care delivered to Resident’s, checking that legal requirements are met along with the highest standard as expected within the Care Home.

Key Responsibilities

• To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
• To recognise and assess individuals' needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
• To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
• Responsible for understanding and complying with statutory and legal requirements relevant throughout the home.
• Follow residents' individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents' prescribed medication and maintaining systems to ensure effective stock management of all products.
• To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external.
• Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment.
• Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence.
• Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information.
• To support residents with their personal financial arrangements, maintaining confidentiality of all information.
• Responsible for the marketing, promotion and sales of the Home.
• To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident.

Essential Skills:

• Ability to control and manage budgets and accounts
• Knowledge of the principles of sales and marketing
• Skilled in the recruitment, selection and retention of staff
• Committed to a structured approach to training and development of staff
• Understanding of the Health & Social Care Act and Health & Safety legislation
• Leadership qualities, enthusiasm along with influencing and motivational skills
• Excellent interpersonal skills
• Professional, confident and warm personality
• Have a caring disposition, reliable and punctual

Desirable Skills:

• Understanding of Marchwood’s local authority
• Experience with regulatory bodies
• Knowledge of Person Centred Software (PCS)

We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times.

Hours of work:

Your hours of work will be 09.00 - 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total.

This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!

We will offer:

• A PERMANENT contract of employment
• A COMPETITIVE rate of pay
• We will SUPPORT you to complete an NVQ qualification
• FULLY FUNDED enhanced DBS check
• A job with PURPOSE and SATISFACTION
• FULLY FUNDED Blue Light Card
• PAY DAY Breakfast
• FREE Meal on Shift

Experience:

• Care home: 5 year (preferred)
• Management: 2 year (preferred)

Oyster Care Homes' is an equal opportunities employer. Our screening and recruitment process is conducted in line with Oyster Care Homes' Safeguarding Policy.