General Maintenance Technician

City Facilities Management; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 Days Holiday (Inc. Bank Holidays)

Private Pension

HealthShield Cashback Plan

OneCity – Employee Discount Platform

Employee Value Awards

Costco Membership

Mental and Physical Health Services

Electric Car Scheme

Bus Travel Discount

Job summary

City Facilities Management is seeking a General Maintenance Technician to support a major UK supermarket client across Stoke-on-Trent, Stone and Telford. This mobile role visits up to 15 stores to complete building fabric and housekeeping repairs and assist minor PPMs to keep stores safe and operational.

You’ll work with store management to provide clear progress updates, maintain tools and equipment, and ensure high standards of workmanship and customer satisfaction on every visit.

Qualifications

• NVQ/City & Guilds in a relevant trade; multi-trade FM experience.
• Full UK driving licence.
• Strong Health and Safety knowledge.
• Ability to carry out fabric and housekeeping repairs including floors, walls, doors, toilets, fixtures.

Responsibilities

• Carry out building fabric and housekeeping repairs across multiple stores.
• Complete planned and reactive maintenance within timescales.
• Respond to Helpdesk requests and escalate as needed.
• Maintain tools, equipment and materials; communicate with store management.

Skills

NVQ/City & Guilds

Multi-trade FM experience

UK driving licence

Health & Safety

Fabric repairs

iPad logging

Job description

Job Title: General Maintenance Technician

Location: Stoke-on-Trent / Stone / Telford

Contract Type: Permanent

Working Hours: 40 Hours Per Week

Salary: £29,395.40 Total Salary + great company benefits!

An exciting opportunity has emerged for a skilled General Maintenance Technician to join our company to work with one of our major UK supermarket clients.

This mobile role supports multiple stores through planned visits and responsive maintenance. You’ll complete a wide range of building fabric and housekeeping repairs—including fixing floors, walls, doors, toilets, fitting rooms, basic plumbing and other general upkeep—along with carrying out and assisting minor PPMs to ensure each store stays in good working order.

You’ll work closely with store management teams during every planned visit, giving clear updates on progress, next steps, and timelines. A key part of the role is making sure all stores remain safe, compliant, and fully operational, identifying issues early and taking appropriate action to resolve or elevate them.

This role is ideal for someone who thrives on variety, takes pride in delivering quality work and knows that great service comes from clear communication and leaving the customer fully satisfied with what’s been done.

Key Responsibilities:

• Drive company standards, values and behaviours- Represent City professionally, follow all company policies and attend required training to maintain standards.
• Complete minor maintenance and fabric repairs- Carry out a range of building fabric and housekeeping tasks—such as basic joinery, painting, basic plumbing, minor floor repairs, fixtures and fittings—delivering work safely and to a high standard.
• Deliver planned and reactive maintenance- Complete all planned and reactive tasks within agreed timescales and ensure associated documentation is accurate and up to date.
• Respond promptly to Helpdesk requests- Assess job requirements, complete repairs where possible, and elevate issues outside role scope in a timely manner.
• Maintain tools, equipment and materials - Ensure all necessary equipment is available, safe and in good working order to complete assigned tasks.
• Provide clear support and communication across allocated stores - Maintain a regular planned visit schedule across all allocated stores—up to 15 locations—building strong working relationships, ensuring store teams are fully informed of visit dates, times and progress updates, and communicating clearly with colleagues and management to support effective decision‑making.

Qualifications / Experience:

• NVQ/City & Guilds in a relevant trade; multi‑trade experience in FM, retail or public buildings.
• Full UK driving licence.
• Strong understanding of Health & Safety requirements and safe working practices.
• Ability to carry out a variety of fabric and grounds repairs, including floors, walls, doors, toilets, fixtures, and general housekeeping tasks.
• Confident using iPads for logging tasks and accessing systems.
• Delivers work to a consistently high standard with attention to detail and pride.

What We Offer:

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
• OneCity – Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club – Discounted Bus Travel