General Maintenance Operative

Smart Managed Solutions; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

As a General Maintenance Operative at Smart Managed Solutions, you will ensure smooth facility operations through various maintenance tasks, including carpentry and plumbing. You will also uphold rigorous service standards, maintain excellent customer relationships, and foster a safe working environment. The role offers career progression and supports your personal development.

Benefits

Birthday off

25 days holiday entitlement + Bank Holidays

Life Assurance

3 days fully paid volunteering days

Career Progression

Workplace Pension

Employee Assistance Programme

Qualifications

• Formally trained in an engineering discipline.
• Experience in routine maintenance tasks.
• Good understanding of service level agreements and compliance.

Responsibilities

• Perform routine maintenance tasks and respond to reactive repairs.
• Maintain meticulous maintenance records and uphold a safe working environment.
• Ensure excellence in customer service and relationships with clients.

Skills

Carpentry

Painting

Decorating

Plumbing

Customer Service

Maintenance Records

Education

City and Guilds or NVQ Level 1 in Building Services Maintenance

Job description

Why work for Smart?

Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days

At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.

We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

Purpose:

As a General Maintenance Operative at Smart Managed Solutions, you will play a crucial role in ensuring facilities operate smoothly and exceed service level expectations. You will perform routine maintenance tasks and respond to reactive repairs, including painting, decorating, minor plumbingand various DIY projects to maintain a high standard of facility appearance and functionality. Your responsibilities also encompass safe handling and storage of equipment and stock, as well as efficient lamp replacement and lighting maintenance.

Working closely with the engineering team, you will ensure all planned and reactive activities meet rigorous service standards and customer satisfaction. Keeping meticulous maintenance records and fostering positive relationships with colleagues and clients are integral to your role. Upholding a safe, healthy work environment and complying with company and client policies demonstrate your commitment to operational excellence and exemplary customer service.

Key Tasks and Responsibilities:

• Ensure that routine maintenance tasks are carried out to meet and exceed expectations, and agreed service level agreements
• Ensure that all reactive tasks logged are carried out to meet and exceed expectations and agreed service level agreements
• Undertake carpentry, painting, decorating, and a full range of DIY tasks to ensure the meeting of service levels and to maintain an attractive decorative environment
• Ensure the loading and unloading of stock, and appropriate and safe storage of relevant equipment, spares and deliveries
• Ensure effective lamping replacement is undertaken for all bulbs and tubes, and cleaning of lighting diffusers
• Assist the Smart Managed Solutions engineering team to ensure that all planned and reactive engineering activities meet and exceed both service levels and customer expectations
• Ensure that comprehensive maintenance records are kept
• To develop a good working relationship with all members of Smart Managed Solutions staff and clients staff
• Ensure the provision of a safe & healthy working environment is met, and ensure compliance with all company and client policies and procedures, as well as client site policies, procedures and working arrangements, as required
• Ensure a professional image of Smart Managed Solutions and the client is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted always
• Ensure that all tasks are maintained through a commitment to personal development and life-long learning

Education and Training:

• Formally trained in an engineering discipline toCity and Guilds or the equivalent NVQ Level 1 and Building Services Maintenance (desirable)

Why work for us?

• Career Progression
• Workplace Pension
• Mandatory Leave on your Birthday
• Employee Assistance Programme
• Volunteering Days

Our people are at the heart of everything we do so if you love a challenge and want to work for a company that genuinely values and invests in their people, apply now!