General Assistant - Thetford (New Site Opening)

Rock Entertainment Group; Tetford; Remote; GBP 12,000 - 15,000; Part time

Job summary

PureGym is looking for a dedicated cleaner to uphold our high cleanliness and safety standards across the gym. You will be responsible for cleaning equipment, facilities and common areas, ensuring a welcoming and safe environment for members and visitors.

With a strong focus on customer service and attention to detail, you will work as part of a team to maintain stock, follow health and safety guidelines, and respond to member feedback to continuously improve the member experience.

Qualifications

• Passionate about maintaining high standards of cleanliness and presentation.
• Strong customer service focus and friendly approach.
• Reliable, punctual and detail-oriented in a fast-paced environment.

Responsibilities

• Regularly clean and sanitise gym equipment and facilities.
• Vacuum, sweep, mop and carry out general housekeeping tasks.
• Clean sanitary facilities including toilets and changing areas.
• Dust and maintain surfaces to keep a welcoming environment.
• Remove litter and ensure member-facing spaces are presentable.
• Conduct gym standards checks and record results accurately.
• Restock cleaning stations and consumables to maintain stock levels.
• Follow cleaning, health and safety procedures and COSHH requirements.
• Respond to member feedback to deliver outstanding service.
• Maintain PureGym brand standards and a safe, compliant environment.
• Carry out regular gym resets to keep floors tidy and ready for use.

Skills

High cleanliness standards

Customer service

Attention to detail

Teamwork

Reliability

Job description

Role Purpose

To play a crucial role in ensuring the cleanliness, safety, and overall standards of the gym are outstanding, creating a welcoming environment and delivering an excellent member experience every visit.

About the Team

The Gym Operations team are responsible for managing and overseeing the day to day operations of our gyms. This team ensures that the gym runs efficiently and effectively, providing a safe, clean, and welcoming environment that delivers an outstanding member experience.

The Role

• Regularly clean and sanitise gym equipment, facilities, common areas, studios, changing rooms and high-touch surfaces to ensure gym standards are maintained to the highest level.
• Maintain cleanliness throughout the gym by vacuuming, sweeping, mopping and carrying out general housekeeping tasks as required.
• Clean and sanitise all sanitary facilities, including toilets, washrooms, showers, changing areas and team welfare spaces.
• Dust, wipe down and maintain surfaces throughout the club to create a clean, tidy and welcoming environment for members and visitors.
• Remove litter from internal and external areas and ensure all member-facing spaces remain presentable and free from hazards.
• Conduct gym standards checks, ensuring results are accurately recorded and maintained in line with PureGym record‑keeping procedures.
• Restock cleaning stations, washroom consumables, vending machines and other gym supplies, ensuring adequate stock levels are maintained at all times.
• Follow all cleaning, health and safety, COSHH and operational procedures to ensure a safe environment for members, visitors and colleagues.
• Support members by responding effectively and efficiently to feedback relating to gym cleanliness, facilities and overall club standards, delivering outstanding customer service.
• Maintain excellent brand standards at all times, ensuring the club remains safe, compliant and welcoming.
• Carry out regular gym resets, ensuring that the gym floor is kept tidy, safe, and ready for member use.
• Ensure all work is carried out safely, professionally and in accordance with company policies and legal requirements.

The Person

• Passionate about maintaining high standards of cleanliness, presentation and customer service.
• Enthusiastic, energetic and naturally engaging, with a positive approach to work.
• Reliable, punctual and dependable, with a strong work ethic and attention to detail.
• Able to work independently and use initiative, whilst also thriving as part of a team.
• Organised and capable of managing multiple priorities within a fast‑paced gym environment.
• Polite, professional and courteous when interacting with members, colleagues and visitors.
• Resilient, receptive to feedback and committed to continuous improvement.
• Understands the importance of delivering an outstanding member experience and takes pride in creating a clean and welcoming environment.
• Has a flexible approach to working hours and responsibilities.
• Demonstrates a desire to learn, grow and progress within the fitness and leisure industry.
• Role models PureGym values in everything they do.