General Assistant - Ellesmere Port (New Site Opening)

Rock Entertainment Group; Ellesmere Port; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

PureGym is hiring a General Assistant to support Gym Operations. You will help maintain a welcoming, safe and pristine gym, ensuring cleanliness and high standards across equipment, studios and changing rooms, and delivering an outstanding member experience on every visit.

You will perform daily cleaning tasks, restock supplies, and participate in standards checks while following health and safety procedures. A friendly, proactive attitude and reliability are essential.

Qualifications

• Strong commitment to cleanliness and safety standards.
• Ability to work well in a team and independently.
• Excellent customer service orientation.
• Positive attitude and willingness to learn.

Responsibilities

• Regularly clean and sanitise gym equipment, facilities and high-touch areas.
• Vacuum, sweep, mop and perform housekeeping tasks as required.
• Clean and sanitise toilets, showers and changing areas.
• Dust and wipe surfaces to keep the club tidy and welcoming.
• Remove litter and maintain hazard-free member spaces.
• Conduct standards checks and record results accurately.
• Restock cleaning stations and consumables; monitor stock levels.
• Follow health and safety procedures to keep everyone safe.
• Respond to member feedback with excellent service.

Skills

Customer service

Time management

Team player

Attention to detail

Reliability

Communication

Adaptability

Job description

General Assistant

Department: Gym Operations
Reports to: Gym Manager

Role Purpose

To play a crucial role in ensuring the cleanliness, safety, and overall standards of the gym are outstanding, creating a welcoming environment and delivering an excellent member experience every visit.

About the Team

The Gym Operations team are responsible for managing and overseeing the day to day operations of our gyms. This team ensures that the gym runs efficiently and effectively, providing a safe, clean, and welcoming environment that delivers an outstanding member experience.

The Role

• Regularly clean and sanitise gym equipment, facilities, common areas, studios, changing rooms and high-touch surfaces to ensure gym standards are maintained to the highest level.
• Maintain cleanliness throughout the gym by vacuuming, sweeping, mopping and carrying out general housekeeping tasks as required.
• Clean and sanitise all sanitary facilities, including toilets, washrooms, showers, changing areas and team welfare spaces.
• Dust, wipe down and maintain surfaces throughout the club to create a clean, tidy and welcoming environment for members and visitors.
• Remove litter from internal and external areas and ensure all member-facing spaces remain presentable and free from hazards.
• Conduct gym standards checks, ensuring results are accurately recorded and maintained in line with PureGym record-keeping procedures.
• Restock cleaning stations, washroom consumables, vending machines and other gym supplies, ensuring adequate stock levels are maintained at all times.
• Follow all cleaning, health and safety, COSHH and operational procedures to ensure a safe environment for members, visitors and colleagues.
• Support members by responding effectively and efficiently to feedback relating to gym cleanliness, facilities and overall club standards, delivering outstanding customer service.
• Maintain excellent brand standards at all times, ensuring the club remains safe, compliant and welcoming.
• Carry out regular gym resets, ensuring that the gym floor is kept tidy, safe, and ready for member use.
• Ensure all work is carried out safely, professionally and in accordance with company policies and legal requirements.

The Person

• Passionate about maintaining high standards of cleanliness, presentation and customer service.
• Enthusiastic, energetic and naturally engaging, with a positive approach to work.
• Reliable, punctual and dependable, with a strong work ethic and attention to detail.
• Able to work independently and use initiative, whilst also thriving as part of a team.
• Organised and capable of managing multiple priorities within a fast-paced gym environment.
• Polite, professional and courteous when interacting with members, colleagues and visitors.
• Resilient, receptive to feedback and committed to continuous improvement.
• Understands the importance of delivering an outstanding member experience and takes pride in creating a clean and welcoming environment.
• Has a flexible approach to working hours and responsibilities.
• Demonstrates a desire to learn, grow and progress within the fitness and leisure industry.
• Role models PureGym values in everything they do.