General Assistant - Bespoke Hotels

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

A hospitality establishment in Ullapool is seeking a Hotel General Assistant to support various departments including Night Porter, Kitchen Porter, and Bar Staff. The ideal candidate will be customer-focused, flexible, and able to multitask in a dynamic environment. Excellent communication skills and a commitment to service excellence are essential. No previous experience required, training provided.

Benefits

Uniform provided

Qualifications

• Previous experience in hospitality is desirable but not essential.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Flexible with working hours, including nights, weekends, and holidays.
• Basic food hygiene and health & safety awareness (training can be provided).

Responsibilities

• Ensure safety and security of guests during night hours.
• Assist chefs with food preparation and kitchen cleaning.
• Greet and serve guests in the restaurant.
• Prepare and serve beverages as bar staff.

Skills

Excellent communication and interpersonal skills

Ability to multitask and work under pressure

Flexible with working hours

Basic food hygiene and health & safety awareness

Education

Previous experience in hospitality

Job description

Job Title: Hotel General Assistant

Reports to: Hotel Manager / Duty Manager

Location: Caledonian Hotel, Ullapool

Job Type: Full-time

Job Summary:

The Hotel General Assistant is a versatile and customer-focused team member responsible for supporting various departments within the hotel. This includes duties as a Night Porter, Kitchen Porter, Waiter/Waitress, and Bar Staff. The role requires flexibility, reliability, and a commitment to delivering excellent guest service at all times.

Key Responsibilities:

1. Night Porter Duties

• Ensure the safety and security of guests and the hotel premises during night hours.

• Perform regular security checks and respond to emergencies or guest requests.

• Set up breakfast areas or conference rooms for the next day.

• Handle late check-ins and early check-outs.

• Maintain cleanliness and order in public areas overnight.

1. Kitchen Porter Duties

• Assist chefs with basic food preparation and kitchen cleaning.

• Wash dishes, utensils, and kitchen equipment.

• Ensure kitchen areas are clean, hygienic, and well-organized.

• Dispose of waste and recycling appropriately.

• Support stock rotation and deliveries.

1. Waiter/Waitress Duties

• Greet and serve guests in the restaurant or dining area.

• Take food and drink orders accurately and efficiently.

• Deliver meals and beverages to tables in a timely manner.

• Clear tables and reset for the next guests.

• Ensure a clean and welcoming dining environment.

1. Bar Staff Duties

• Prepare and serve alcoholic and non-alcoholic beverages.

• Maintain cleanliness and stock levels behind the bar.

• Check guest identification and ensure responsible alcohol service.

• Handle cash and card transactions accurately.

• Engage with guests to create a friendly and enjoyable atmosphere.

Skills & Qualifications:

• Previous experience in hospitality is desirable but not essential.

• Excellent communication and interpersonal skills.

• Ability to multitask and work under pressure.

• Flexible with working hours, including nights, weekends, and holidays.

• Basic food hygiene and health & safety awareness (training can be provided).

Working Conditions:

• Shift-based work, including night shifts and weekends.

• Standing for long periods and manual handling may be required.

• Uniform provided.