General Assistant (Barista Focus)

BaxterStorey; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that values genuine hospitality and teamwork. As a General Assistant, you'll play a vital role in delivering exceptional service and creating unforgettable experiences for guests. This role offers a supportive environment where growth and diversity are celebrated. With a focus on collaboration, you'll work alongside a passionate team dedicated to exceeding expectations. Enjoy a balanced work-life with generous benefits, including 28 days of holiday, bespoke training opportunities, and a commitment to your development. If you're motivated and eager to learn, this is the perfect opportunity for you.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Cycle to work scheme

Discounts on HAPI app

Qualifications

• Passion for food and customer service is essential.
• Experience in a similar role is a plus.

Responsibilities

• Serve food and beverages to guests in a friendly manner.
• Maintain cleanliness and hygiene standards in dining areas.

Skills

Customer Service

Teamwork

Food Safety Knowledge

Adaptability

Education

Experience in Food Service

Job description

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed.
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner.
• Teamwork - collaborate with all other staff to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas.

Qualifications

• Have a contagious passion for food and/or customer service.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

Benefits:

• 28 Days holiday including bank holidays.
• Plus your birthday off.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeships opportunities for all experience levels.
• Pension and life insurance.
• Discounts available on our HAPI app; high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

BaxterStorey Values:

ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.