General Assistant at High Force Hotel & Waterfall

Raby Castle, Staindrop, Co; North East; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee Assistance Programme

Free Car Parking

Staff training and development

Discounts on retail and food outlets

Free access to attractions at Raby and

Job summary

High Force Hotel & Waterfall is seeking a General Assistant to join our friendly team at the High Force Hotel in County Durham. You will welcome guests, assist at reception, and help serve in the bar and restaurant, including breakfast and dinner service and supporting seasonal events.

We value an outgoing personality, a genuine interest in looking after people, reliability and a collaborative attitude. Training and development opportunities are available within our estate.

Qualifications

• Keen interest in customer service and delivering excellent guest experiences.
• No specific previous experience required.
• Outgoing, friendly and approachable personality.

Responsibilities

• Welcoming and looking after hotel guests and visitors.
• Supporting reception duties, reservations and guest enquiries.
• Serving food and drinks in the bar and restaurant.
• Assisting with breakfast and dinner service.
• Supporting stargazing events, Dark Skies experiences and seasonal events.
• Selling tickets and refreshments when required.
• Maintaining high standards of cleanliness and presentation.
• Collaborating with colleagues across different areas of the business.
• Providing outstanding customer service at all times.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

General Assistant at High Force Hotel & Waterfall

Job Title: General Assistant

Reports to: General Manager

Location: High Force Hotel & Waterfall, County Durham

Hours: Seasonal as and when required; set days and hours may be available

Job Ref: VA256-2026

About Raby

Raby is thriving, family-run estate under the stewardship of the Vane family, with a rich heritage and a forward-looking vision. Steeped in history, Raby Castle is surrounded by over 200 acres of beautiful parkland in County Durham, Raby has been home to generations of the Vane family and remains a vibrant destination offering tourism, hospitality, and events throughout the year.

In addition to Raby Castle and its grounds, the estate also includes High Force Waterfall, one of England’s most spectacular natural attractions, and the High Force Hotel, which offers accommodation and dining in the heart of the North Pennines Area of Outstanding Natural Beauty. The estate comprises extensive landholdings across County Durham and Shropshire, with a focus on sustainable land management and stewardship of the countryside.

Purpose of Job

To deliver consistently excellent customer service at High Force Hotel & Waterfall, helping both new and returning guests feel welcome, well looked after and keen to visit again. Based predominantly at High Force Hotel, the General Assistant plays an important part in the day-to-day operation of our busy bar, restaurant and reception, as well as supporting our distinctive experience-led events.

This is a varied and interesting role for someone who enjoys meeting people, takes pride in thoughtful service and likes being part of a close-knit team. From welcoming overnight guests and serving breakfast or dinner to supporting stargazing and dark skies themed nights, the role offers the opportunity to contribute to memorable experiences in a distinctive setting. As a small team, we work together across all areas of the business, with a shared commitment to providing warm, attentive and consistently excellent service.

Key Tasks and Responsibilities

• Welcoming and looking after hotel guests and visitors
• Supporting reception duties, reservations and guest enquiries
• Serving food and drinks in the bar and restaurant
• Assistant with breakfast and dinner service
• Support stargazing events, Dark Skies experiences and seasonal events
• Selling tickets and refreshments at High Force Waterfall when required
• Maintaining high standards of cleanliness and presentation
• Working collaboratively with colleagues across different areas of the business
• Providing outstanding customer service at all times

Knowledge/Experience:

Applicants should demonstrate a keen interest in customer service, a willingness to learn and a commitment to delivering excellent service consistently. No specific previous experience requirement is stipulated.

Other:

• An outgoing, friendly and approachable personality.
• A genuine interest in looking after people and creating positive guest experiences.
• Reliability, pride in work and a cooperative attitude.
• Availability to work weekends and holidays is a strong advantage, as these are among the busiest periods.

What we have to offer:

• Competitive wage, depending on experience and age (above NMW).
• Employee Assistance Programme.
• Free Car Parking.
• Continuous improvement through staff training and staff development programs.
• Discounts as our retail and food outlets.
• Discounts at High Force Hotel.
• Free access into our leisure attractions at Raby Castle and High Force.
• Behind the scenes tour of Raby Castle.
• Raby Estate social events throughout the year.