General Assistant

Wshgroup; West of England; On-site; GBP 14,000 - 17,000; Full time

Job summary

BaxterStorey in the United Kingdom is seeking a friendly hospitality team member to deliver food and beverage service across on-site venues. You will engage with guests, take orders, and ensure a high standard of service throughout their visit.

Join a values-led team that prioritizes learning, inclusion, and delivering memorable hospitality experiences. We welcome applicants from all backgrounds and provide opportunities to grow within a supportive culture.

Qualifications

• Passion for food and/or customer service.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner and respond to requests.
• Provide excellent customer service by attentiveness to guest needs at every stage; answer questions and resolve concerns calmly.
• Collaborate with colleagues to ensure smooth operations and contribute to an inclusive, safe work environment.
• Comply with health and safety regulations and site-specific food service guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Job description

Job Responsibilities

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Requirements

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

About Us

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ’Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

• ALWAYS VISIONARY
• We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE
• We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE
• We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS
• We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‐economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ’set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.