General Assistant

LKQ Corporation; St Helens; On-site; GBP 19,000 - 25,000; Full time

Job summary

Join a leading company as a Retail Operative in St Helens, where your role will directly impact customer satisfaction and branch performance. With varied responsibilities from serving at the retail counter to ensuring safety and efficiency, this position offers a dynamic work environment. The company values its employees and offers competitive salaries, career growth opportunities, and various perks to support a healthy work-life balance.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth Opportunities

Pension Contributions

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Excellent communication skills for customer relationship building.
• Strong business acumen and focus on delivering top-tier service.
• Ability to adapt tasks to support branch efficiency.

Responsibilities

• Promote safety-first culture while serving customers.
• Collaborate effectively within the Fleet team.
• Maintain a customer-first approach in all operations.

Skills

Communication skills

Safety-first culture

Business acumen

Customer service

Job description

Job Overview
As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering on our Customer Promise.

Why work for LKQ

• People First: We value our employees as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Promote a safety-first culture with the customer at the core of everything.
• Deliver a balanced performance across key business metrics and KPIs aligned with business goals.
• Ensure the branch operates efficiently with appropriate controls to support a customer-first experience.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Maintain focus on safety at all times.
• Improve returns, credits, and warranty processes to enhance customer experience and create frictionless retail support.
• Support the retail counter to uphold top retail standards, ensuring customer experience excellence.
• Provide customer-first service by managing pick-to-manifest times and meeting service level agreements.
• Assist with deliveries when required, supporting growth through excellent customer service and SLAs.
• Ensure consistent delivery of exceptional service to foster customer loyalty.

Skills And Experience

• Excellent communication skills with the ability to build customer relationships.
• Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
• High focus, energy, and motivation.
• Strong business acumen.
• Commitment to delivering top-tier service for customer experience excellence.
• Flexibility to adapt daily tasks to support the branch effectively.

What We Offer

• Competitive Salary: Regular reviews to ensure market competitiveness.
• Enhanced Annual Leave: Promoting work-life balance with generous time off.
• Career Growth: Opportunities for personal development across the UK & Europe.
• Pension Contributions: Contributory pension scheme for your future.
• Life Assurance: Financial security for you and your loved ones.
• 24/7 Employee Assistance Programme: Confidential support whenever needed.
• Exclusive Gym Discounts: Reduced memberships at top health clubs.
• Healthcare Perks: Access to online GP, hospital plans, and wellness benefits.
• Cycle to Work Scheme: Tax-free bike purchases to stay active.
• Retail & Staff Discounts: Savings on popular brands and products.