General Assistant

TN United Kingdom; Dorchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel in Dorchester is looking for a General Assistant F&B to create memorable guest experiences in a luxury setting. In this full-time role, you will support restaurant operations, ensuring impeccable service and strong attention to detail. You will benefit from a range of employee perks and recognition opportunities while working in a vibrant environment.

Benefits

Holiday allowance starting at 20 days, increasing to 27 days

Excellent service charge added to salary

Professional learning and development opportunities

Recommend a friend bonus scheme up to £600

50% off food and 25% off beverages

Discounted accommodation rates worldwide

Two paid volunteering days each year

Employee Assistance Programme

Global Employee Appreciation Party

Free meals on duty

Complimentary uniform and dry-cleaning services

Qualifications

• Experience in a similar F&B or hospitality role.
• Excellent communication and interpersonal skills.
• Detail-oriented with high standards.

Responsibilities

• Deliver memorable experiences to guests.
• Prepare and clean tables to high standards.
• Take food and drink orders with professionalism.

Skills

Customer service

Interpersonal skills

Attention to detail

Job description

Social network you want to login/join with:

Summer Lodge Country House (Evershot, Dorset)

Location:

Dorchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

d582a78f7e51

Job Views:

6

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

General Assistant F&B ***staff accommodation available in Dorset***

We are looking for a General Assistant F&B. This is a full-time role and will be reporting to the Restaurant Manager. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.

Location: Summer Lodge Country House, Dorset

Employment Type: Full-time

Working Pattern : Shift work (5 days on, 2 days off)

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.

Key Responsibilities of a General Assistant:

• Deliver memorable experiences to our guests through emotional engagement and attention to detail.
• Be fully familiar with all menus and products offered.
• Prepare and clean tables to the highest standard.
• Take food and drink orders with warmth and professionalism.
• Maintain impeccable cleanliness and hygiene across all food service areas.
• Assist with handling in-house telephone calls, guest messages, and reservations, following company standards.

What are we looking for?

• Has previous experience in a similar F&B or hospitality role, ideally within a luxury hotel or fine dining environment
• Possesses excellent communication and interpersonal skills
• Is detail-oriented and takes pride in delivering high standards
• Demonstrates a genuine passion for providing exceptional guest experiences
• Is flexible and able to thrive in a busy, fast-paced setting
• Works well as part of a team and supports colleagues whenever needed
• Has a positive attitude and a willingness to learn and grow within the role

What’s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.