General Assistant

Aramark; City of Westminster; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Uniform provided

Meal on shift

30% off merch

Benefits app

Life assurance

Pension contributions

Holiday allowance

Career development

Job summary

Aramark UK is hiring General Assistants to join the catering team at The Leaky Cauldron, a shop inside the Harry Potter Shop on Oxford Street, London. If you enjoy working with people, this role offers flexible hours, training, and real career growth.

You will deliver high levels of customer service, follow food hygiene standards, serve food and drinks, take payments, restock, and keep areas clean. Uniform is provided, with employee benefits and discounts to support your wellbeing and

Qualifications

• Experience in customer-facing roles preferred.
• Awareness of food hygiene and safety procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver high levels of customer service.
• Follow food hygiene and safety procedures.
• Serve food and beverages and handle payments.
• Restock goods and maintain displays.
• Clean back of house areas and public spaces.
• Report feedback, stock needs, or hazards to a line manager.
• Perform daily administrative tasks as assigned.

Skills

Customer service

Teamwork

Food hygiene

Safety awareness

POS system

Tools

POS system

Job description

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Location: Harry Potter Shop - The Leaky Cauldron, 134-140 Oxford Street, London, W1D 1LZ

Hours:Choose hours that fit your lifestyle, from 8-hour part-time roles to 40-hour full-time positions.

We’re looking for General Assistants to join our catering team in our brand-new cafe - The Leaky Cauldron. Situated within a prestigious retail space The Harry Potter Shop, Oxford Street, London. If you love working with people and want a role that offers flexibility, training, and career growth, this could be the perfect fit.

• Uniform provided, meal while on shift & 30% off site tickets and merch!
• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more)
• Career development: we love to promote from within and offer apprenticeships and training to help you grow.

Whatyou’lldo:

• Enthusiastically delivering the highest customer service standards
• Follows food hygiene and safety procedures in line with health and safety requirements
• Serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with brand standards and answer questions about the products
• Perform basic cold food preparation and made to order
• Take payment and keep financial records as required
• Restock goods and ensure appropriate displays of merchandise
• Clean back of house areas, crockery and cutlery using equipment when trained to do so
• Clean and tidy counter, light equipment/vending machines preparation and public areas
• Report to line manager any feedback, complaints, suggestions, stock needs, breakages, faults, or hazards identified during the course of the work
• Perform daily paper/computer work assigned

Whatwe’relooking for:

• Keen interest in food and customer service
• Ability to work well as part of a team in a fast-paced environment
• Strong attention to cleanliness, safety, and organisation

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proudDisability ConfidentandForces Friendlyemployer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]

All applications will be treated in the strictest confidence.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.