General Assistant

Thomas Franks Ltd; Christchurch; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free meals on duty

Wider wallet discounts at retailers

Cycle to work scheme

Excellent career progression

Training and development opportunities

Job summary

Thomas Franks Ltd invites applications for a General Assistant at our Bournemouth location. You will join a fast-paced catering team, serve customers, replenish stocks, and maintain cleanliness to ensure smooth daily operations.

The role requires basic food preparation, strong hygiene practices, reliability, and a customer-focused attitude. Training and development are available, with opportunities for progression within the company.

Qualifications

• Teamwork and communication skills are essential.
• Ability to follow hygiene and safety practices.
• Customer service orientation and adaptable to a fast-paced environment.

Responsibilities

• Support the team with serving customers, replenishing stocks, cleaning.
• Prepare service areas for the day’s business relating to meals.
• Set up, serve, clear, and store away food, beverages, or equipment for functions.
• Prepare basic food for sale or service following hygiene standards.
• Restock stocks and consumables during service to meet customer needs.
• Empty and dispose of rubbish correctly and recycle where appropriate.
• Occasionally work evenings and weekends for events.
• Adhere to company food standards and manage waste.
• Follow all Food Hygiene and Health & Safety policies and allergen controls.

Skills

Teamwork

Listening skills

Initiative

Impeccable presentation

Hygiene awareness

Food hygiene certificate (preferred)

Education

Level 2 Food Hygiene qualification

Job description

A coeducational private day and boarding school based on two sites. This location is in Bournemouth, Dorset on the southern coast of England. Catering for about 445 students and teachers daily. We offer a core feeding of Breakfast & Lunch and also a Tuck Shop. There is a good amount of hospitality at this location. This is a term time plus operation with summer lets. This location operates Monday to Sunday so working patterns are 5 over 7 days.,

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Bournemouth.

You will ideally have previous experience of working within a fast-paced catering environment. You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.,

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.

Knowledge / competencies:

• Hold a level 2 food Hygiene qualification.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.