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General Assistant

TN United Kingdom

Birmingham

On-site

GBP 20,000 - 30,000

Full time

2 days ago
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Job summary

An established industry player in hospitality is seeking a dedicated individual to support facilities services at a prominent hotel. In this role, you will be the initial point of contact for stakeholders, ensuring effective communication and a high level of security awareness. Your responsibilities will include responding to maintenance and cleaning requests while fostering positive relationships with internal teams and external agencies. This position offers a unique opportunity to contribute to a dynamic environment in the hospitality sector, where your efforts will directly impact guest experiences and operational efficiency. Join a team that values collaboration and innovation in delivering exceptional service.

Benefits

Employee discounts on hotel rates
Shopping discounts
Eye care
Free legal & money advice
Counseling sessions
Cycle to work scheme
Wellbeing support
Free meals on duty
Free parking

Qualifications

  • Diligent and reliable with a focus on health and safety.
  • Experience in security and collaborative working is desirable.

Responsibilities

  • Provide support for facilities services and act as the first point of contact.
  • Respond to reactive cleaning and maintenance requests as needed.

Skills

Attention to detail
Self-motivated
Effective communication
Problem-solving
Ability to remain calm under pressure

Job description

A truly flexible position responsible for providing support to ensure all the facilities services at this property are provided in an effective and efficient manner, as well as being the initial point of contact for key stakeholders and external multi-agencies.

You must also always demonstrate a high level of security awareness and knowledge of Health & Safety, and you will also be the first point of call for facilities service by responding to reactive cleaning/maintenance as required.

Benefits
  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking
Qualifications
  • Accurate, diligent, self-motivated, focused, and reliable.
  • Previous experience in H&S and security would be desirable.
  • A collaborative working spirit that enhances and builds effective working relationships both internally and externally.
  • Possess a communication style that allows positive and open dialogue with users and multi-agencies.
  • An ability to anticipate expectations and resolve issues.
  • The ability to remain calm when in pressurised situations.

Hotel

The Birmingham Strathallan Hotel, Signature Collection By Best Western, is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.

The hotel offers 135 rooms and suites, including 53 contemporary city doubles, 17 Executive Doubles, and 18 brand new Classic bedrooms. It also features function rooms for weddings accommodating up to 170 guests, and 7 air-conditioned meeting rooms for up to 170 delegates.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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