GenAI Platform Operations Lead

Aviva; West of England; Hybrid; GBP 65,000 - 74,000; Full time

Benefits offered by this job

Salary raising bonuses

Bonus opportunity 10%

Generous pension (up to 14%)

31 days holiday + bank holidays

Employee discount on Aviva products

Shares via Matching Plan

Volunteer days

Job summary

Aviva is seeking a GenAI Platform Operations Lead to drive reliability, security and scalability across the Oasis Platform. You will lead a skilled team, optimize automation, observability and DevOps practices while mentoring engineers and fostering platform resilience at scale.

You will apply deep cloud and Kubernetes expertise, guide SRE and operational excellence initiatives, and champion AI‑powered operations to improve efficiency and service quality in a hybrid UK environment.

Qualifications

• Strong hands‑on experience operating large‑scale cloud‑native platforms (AWS, EKS/ECS).
• Proven SRE principles to improve reliability, observability and incident response.
• Experience with CI/CD pipelines and IaC (Terraform).
• Ability to mentor Operations Engineers and SREs.
• AIOps or AI‑driven operations familiarity is a plus.

Responsibilities

• Lead and mentor Operations Engineers and SREs to deliver reliable platforms.
• Drive automation, observability and DevOps practices across the Oasis Platform.
• Coordinate incident response and risk mitigation for scale deployments.
• Provide technical direction and coaching to the team.

Skills

Cloud & Kubernetes

SRE & Operations

DevOps & Automation

Technical Leadership

Continuous Improvement

Tools

AWS

EKS/ECS

Terraform

Jenkins

Azure DevOps

GitOps

Job description

GenAI Platform Operations Lead

Salary: circa £65,000 - £74,000

Locations: Norwich/ Leeds/ Eastleigh/ Bristol/ Leatherhead/ York

A bit about the job

The Oasis SRE Technical Lead is a senior hands‑on technical leadership role responsible for the reliability, security, scalability, and operational excellence of the Oasis Platform. Working at the intersection of Operations and Platform Engineering, you'll drive improvements in automation, observability, DevOps practices, and AI-powered operations while leading and mentoring a high-performing team. This role is ideal for an experienced SRE, DevOps, Platform Engineering, or Cloud Operations professional who is passionate about solving complex challenges and enhancing platform resilience at scale.

Skills and experience we’re looking for:

• Deep Cloud & Kubernetes Expertise – Strong hands‑on experience operating and troubleshooting large‑scale cloud‑native platforms, particularly AWS, EKS / ECS and containerised workloads in production environments.
• Site Reliability Engineering (SRE) & Operational Excellence – Proven experience improving platform reliability, resilience, observability and incident management through SRE principles, automation and data‑driven operational practices.
• DevOps & Automation Mindset – Experience with CI/CD pipelines (Jenkins, Azure DevOps), Infrastructure‑as‑Code (Terraform), GitOps and operational automation, with a focus on reducing manual effort and improving service quality.
• Technical Leadership & Coaching – Ability to provide technical direction, mentoring and support to Operations Engineers and SREs, acting as the senior escalation point for complex platform issues and major incidents.
• Continuous Improvement & Emerging Technologies – Demonstrated ability to identify and deliver platform improvements, including leveraging AIOps, AI‑driven operations and modern tooling to enhance efficiency, scalability and operational maturity.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £65,000 - £74,000 for National based (depending on location, skills, experience, and qualifications)
• Bonus opportunity 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.